Cisco Unified CallConnector for Salesforce.com

Integrated Customer Satisfaction Tools

Increase productivity and customer satisfaction with your small or medium-sized business (SMB) by getting access to vital customer information when it's needed. Cisco Unified CallConnector for Salesforce.com integrates the Cisco Unified Communications system for SMBs with the salesforce.com on-demand customer relationship management (CRM) services.

The following are some of the features and benefits of this easy-to-use, integrated solution:

• For inbound customer calls, employees can immediately view the customer's recent activity history, outstanding follow-up tasks, sales opportunities, and service-level agreements in just a few clicks.
• Home-based workers and remote sales teams have access to the same integrated telephony and salesforce.com tools as those working in the main office.
• Click-to-dial functionality increases productivity in outbound calling, giving casual users a convenience feature and offering a real competitive edge in a telesales environment.