Prepare Services

Develop a business case for a technology investment

Business Requirements Gathering

End user service requirements will be identified, categorized and assessed in terms of availability, capacity and security.

High Level Design Development

Digital Media System Solution products, features, and functionalities that meet business and technical requirements will be presented in a documented high-level design.

Planning Services

Assess readiness to support proposed solution

Architecture Validation

Verify that your network architecture meets your solution requirements, design objectives, and future growth plans.

Cisco Digital Media for Signage Readiness Assessment Service

Effectively deploying a Digital Media solution helps you to protect your network investment, optimize network operations, and prepare the network for new applications to meet your business objectives.

Project Management

Development of project management plan, management of deployment project throughout its lifecycle, and creation of plan deliverables.

Design Services

Create a detailed design to address business and technical requirements

Detailed Design Development

Provides a comprehensive, implementation-ready system design for a secure network that will scale to take advantage of Digital Media System innovations.

Implementation Plan Development

Provides a project plan for the implementation of network equipment and applications. Comprehensive planning and scheduling in a structured manner are required to minimize risk and reduce costly delays.

Implementation Services

Deploy new technology

Pilot or Production Implementation

Cisco engineers create an implementation project plan and test plan, and then execute the tests to verify the implementation meets expectations.

System Ready for Use Validation

Performs system-level acceptance testing at the end of implementation.

Knowledge Transfer

Dedicated training to system managers and help-desk personnel on a variety of topics including Digital Media System software, hardware configuration, video storage, and video management.

Operate Services

Maintain network health through day-to-day operations

SMARTnet

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.

Cisco Software Application Support

Cisco Software Application Services (SAS) maximizes the value of your application technology with around-the-clock access to technical support and software upgrades and updates.

Remote Management Services

Cisco DMS Remote Management Services simplify the ongoing management of Cisco digital media technologies, enhance the business benefits and significantly reduce total cost of ownership for customers.

Cisco Digital Media Systems Remote Management Service

Remote Management Services simplify the ongoing management of Cisco Emerging Technologies, enhance the business benefits and significantly reduce Total Cost of Ownership for customers.

• At-a-glance (PDF - 325 KB)

Optimize Services

Achieve operational excellence through ongoing improvements

These services optimize performance and increase operational efficiency to help maximize business profitability:

• Optimization Analysis & Recommendations
• Optimization Support Services
• Continuous Learning