Technical Services

Cisco Smart Care Service

An innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses.

Cisco SMARTnet Service

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet Service delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.

Cisco Smart Foundation Service

Formerly called SMB Support Assistant, Cisco Smart Foundation Service is specifically designed for small and medium-sized businesses, this service provides simplified, cost-effective network support to help SMB customers ensure operational reliability and protect technology investments on select SMB products.

Cisco Application Support

Software Application Support (SAS), Software Application Support plus Upgrades (SASU), and Unified Communications Essential Operate Service cost-effectively provide timely, uninterrupted access to application software updates and extensive technical support resources to help you keep your network available and secure.

Cisco Base (Europe Only)

Cisco Base is a service offering which provides support for Cisco operating system (OS) software. Customers receive both software updates and access to technical support for Cisco OS software using software selection and other OS-related technical assistance tools available on Cisco.com and access to Cisco engineers who can assist with OS-related support issues. Cisco Base does not include hardware-related technical support or advance replacement. Cisco Base may only be ordered for Cisco devices located in the European Union (27 Member States), Iceland, Liechtenstein and Norway.

Cisco SP Base and SP Base Onsite

Tailored for Service Providers, this service provides registered access to Cisco.com for online technical assistance, access to TAC, Cisco OS Software updates and upgrades, and advance replacement of failed hardware.

Cisco Focused Technical Support

Provides high-touch technical support to improve an organizations operational efficiency.

Cisco Remote Management Services

Provides comprehensive monitoring, issue resolution and day-to-day management of network devices—24 hours a day, seven days a week.

Technology-specific Operate Services

Cisco SMARTnet Service for SBCS

An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System

Cisco TelePresence Essential Operate Service

Provides system-level, ongoing technical support to maintain the high performance of Cisco TelePresence solutions.

Cisco Unified Communications Operate Services

Simplify your customer’s post-sales support and reduce their downtime with integrated, systems-level support for Cisco Unified Communications deployments.

Cisco Unified Computing Support and Warranty Services

Increase uptime, quickly resolve issues, and get the most from your unified computing investment.

Cisco Security IntelliShield Alert Manager Service

Provides a customizable, web-based threat and vulnerability alert service that allows organizations to easily access timely, accurate and credible information about potential vulnerabilities in their environment.

Cisco Services for IPS

Provides hardware and software support, operating system and application updates, technical assistance, and timely alerts about late-breaking viruses, worms, and other threats.