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Cisco ICM 7.x
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Cisco ICM 7.5
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Cisco ICM 7.2
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 13 MB)
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) (PDF - 13 MB)
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Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(x)
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Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(2) (Updated, January 28, 2009) (PDF - 13 MB)
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Cisco ICM 7.1
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Cisco ICM 7.0
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Cisco ICM 6.0
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Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB)
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Cisco ICM Windows 2000 Planning for Release 6.0(0) (PDF - 690 KB)
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Cisco ICM/IP Contact Center Enterprise Edition Release 6.0(0) Database Schema Handbook (PDF - 6 MB)
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Cisco Intelligent Contact Management Software Release 6.0(0) Bill of Materials
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Security Best Practices for Cisco Intelligent Contact Management Software Release 6.0(0) (PDF - 1 MB)
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Cisco ICM Release 6.0(0) Staging On Windows 2000 (PDF - 2 MB)
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Cisco ICM 5.0
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Cisco ICM Release 5.0 Staging on Windows 2000 (PDF - 2 MB)
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Cisco ICM Software Release 5.0 Database Schema Handbook (PDF - 5 MB)
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Cisco ICM Software Release 5.0 Security Guide (PDF - 2 MB)
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Cisco ICM Windows 2000 Planning for Release 5.0 - PDF (PDF - 440 KB)
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Cisco ICM/IPCC Enterprise and Hosted Anti-Virus Software Guidelines (PDF - 200 KB)
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Cisco Intelligent Contact Management Software Release 5.0(0) Bill of Materials
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Security Best Practices for Cisco Intelligent Contact Management Software Release 5.0(0) (PDF - 950 KB)
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Cisco ICM Release 5.0 Staging on Windows 2000 (PDF - 2 MB)
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ACD Supplements
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Cisco ICM Software ACD Supplement for Alcatel 4400 (4/August/2008) (PDF - 180 KB)
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Cisco ICM Software ACD Supplement for Aspect CallCenter (16/Oct/2006) (PDF - 440 KB)
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Cisco ICM Software ACD Supplement for Aspect Contact Server (16/Oct/2006) (PDF - 630 KB)
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Cisco ICM Software ACD Supplement for Avaya ACM (11/September/2008) (PDF - 1 MB)
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Cisco ICM Software ACD Supplement for Ericsson MD110 (20/Nov/2006) (PDF - 480 KB)
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Cisco ICM Software ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (14/March/2007) (PDF - 1 MB)
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Cisco ICM Software ACD Supplement for Nortel Meridian (13/Nov/2003) (PDF - 370 KB)
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Cisco ICM Software ACD Supplement for Nortel Symposium (15/Dec/2008) (PDF - 770 KB)
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Cisco ICM Software ACD Supplement for Rockwell Spectrum (9/Feb/2007) (PDF - 430 KB)
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Cisco ICM Software ACD Supplement for Siemens Hicom 300E (25/Aug/2008) (PDF - 110 KB)
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Cisco ICM Software Supplement for VRU Peripheral Gateway (16/Oct/2006) (PDF - 380 KB)
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Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 560 KB)
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Cisco Unified ICM Software ACD Supplement for Avaya Agent Routing Integration (18/March/2009) (PDF - 420 KB)
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Cisco ICM Software ACD Supplement for Alcatel 4400 (4/August/2008) (PDF - 180 KB)
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Compatibility Information
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Cisco ICM Software Supported Switches (ACDs) (PDF - 900 KB)
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Cisco Unified ICM/Contact Center Product and System Localization Matrix (XLS - 200 KB)
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Cisco ICM Software Supported Switches (ACDs) (PDF - 900 KB)
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Reference Information
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