Document ID: 43741
Questions
Introduction
Why does Cisco ICM version 4.5 SP1 show a lower Hotfix number than ICM version 4.5 SP0?
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Introduction
A hotfix for Cisco Intelligent Contact Management (ICM) system is an ICM code change that Cisco creates to an installed base for a specific customer environment. Since the hotfix does not undergo extensive beta testing when it is created, it is not intended for general installation. Cisco ICM Service Pack (SP) release is cumulative. It contains all previous hotfixes and any new fixes made to the system. This document describes the relationship between Cisco ICM SP and its hotfixes.
Q. Why does Cisco ICM version 4.5 SP1 show a lower Hotfix number than ICM version 4.5 SP0?
A. For Cisco ICM, once a new ICM SP release is built, the hotfix number for the new release is reset to zero. The new release contains all the hotfixes created for the previous Cisco ICM SP release. For example, Cisco ICM version 4.5 SP1 contains all the hotfixes created for Cisco ICM version 4.5 SP0, and its hotfix number is reset to zero. For Cisco ICM 4.6, there is ICM version 4.6 SP0, ICM version 4.6 SP1, and ICM version 4.6 SP2 each with a different number of hotfixes.
To identify the Service Pack and hotfixes installed on a specific ICM system, follow this step-by-step procedure:
- Run regedt32, as shown in Figure 1. Figure 1: Run regedt32
- Select Software > GeoTel > ICR > ICM Version, see Figure 2. You can view the Cisco ICM version, service pack release, and all the hotfixes installed. Figure 2: Service Pack Release and Hotfixes Installed
Note: In Figure 2, 4.5 and SP0 represent the ICM version and service pack release respectively.
Note: You can determine the date and time the last hotfix is successfully applied by viewing the icrsetup.log, located in the c:\temp directory.
Related Information
| Updated: Aug 11, 2005 | Document ID: 43741 |