Document ID: 45523
Questions
Introduction
Why do some WebView users have trouble viewing IPCC Reports?
When I select the IPCC reports, I get the Registry Access Error AWICRRoot error message. How do I resolve this issue?
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Introduction
In a Cisco Intelligent Contact Management (ICM) and/or Cisco IP Contact Center (IPCC) environment, WebView users can generate call activity reports on specific areas of the Call Distribution System. This document discusses why some WebView users cannot view IPCC reports.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Q. Why do some WebView users have trouble viewing IPCC Reports?
A. If WebView users are unable to view IPCC reports, there are three possible reasons. The reasons are:
User name and Password
Browser cache
Browser cookies
Any Cisco ICM user who has been assigned a valid WebView User name and Password can use WebView to run, view, and modify reports. Both User name and Password are case sensitive. Users access WebView through either Microsoft Internet Explorer or Netscape Navigator. Open the URL for WebView, and enter the User name and Password when prompted.
Although both Microsoft Internet Explorer and Netscape Navigator periodically clear caches and history. In some extreme situations, a WebView user may have to clear the cache to view Webview IPCC reports.
WebView uses some cookies to manage pages. In particular, a cookie is used to remember whether or not a user wants to see IPCC or Standard reports. This cookie is set every time the user changes the drop-down in Cisco ICM version 4.6.2 or the checkbox in Cisco ICM version 5.0 that asks what reports you want to see on the templates page. So, it should always be the case that if a user sets that drop-down or checkbox, the cookie is updated and you can see the reports you want.
In some extreme situations, a WebView user may have to delete cookies to view WebView IPCC reports. Complete these steps to delete cookies in Microsoft Internet Explorer:
Select Tools > Internet Options > General. The Internet Options window appears.
Click Delete Cookies in the Temporary Internet Files section.
Complete these steps to delete cookies in Netscape Navigator:
Q. When I select the IPCC reports, I get the Registry Access Error AWICRRoot error message. How do I resolve this issue?
A. When you choose IPCC reports, if you receive the Registry access error AWicrroot H_Key_local_Machine error message, you need to change the browsing history in Internet Explorer. Perform these steps:
- Open your browser, for example, Internet Explorer, and choose Tools > Internet Options > Browsing History.
- Click Settings . Under the Check for newer versions of stored pages, choose Every time I visit the webpage and click Ok. Click Apply and Ok.
- Clear the cache and re-open the browser.
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| Updated: Oct 27, 2005 | Document ID: 45523 |