Document ID: 20425
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Why Are There Four Inactive Nodes in the Script Editor Palette?
Reason for the Inactive Nodes
Related Information
Introduction
This document discusses the nodes that are inactive in the Cisco Intelligent Contact Management (ICM) Script Editor in ICM versions 4.0 and earlier.
Prerequisites
Requirements
Readers of this document must have knowledge of these topics:
-
Cisco ICM
-
Admin Workstation (AW)
Components Used
The information in this document is based on these software versions:
-
Cisco ICM version 4.0 and earlier
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Why Are There Four Inactive Nodes in the Script Editor Palette?
In Cisco ICM version 4.0, these four nodes in the Script Editor palette are inactive:
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Release Call
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Queue
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Queue Priority
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Cancel Queuing
Reason for the Inactive Nodes
These four inactive nodes are dimmed in Cisco ICM version 4.0 and earlier because they are not available for versions prior to Cisco ICM version 4.1. In order to use these nodes, you must upgrade to Cisco ICM version 4.1.
Related Information
| Updated: Mar 23, 2005 | Document ID: 20425 |