Cisco Unified Intelligent Contact Management Enterprise

Document ID: 20537

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Background Information
How to Stop and Start Services Remotely
      Access ICM Service Control
      Select a Remote Computer
      Examine, Start, and Stop Services
Conclusion
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Related Information

Introduction

This document explains how to start and stop services through the Cisco Intelligent Contact Management (ICM) Service Control.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Basic Microsoft NT and Windows 2000 service administration

Components Used

The information in this document is based on these software and hardware versions:

• Cisco ICM version 4.6.2 and later

• Microsoft Windows NT or Windows 2000

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Background Information

If you know how to stop and start services through the ICM Service Control, you can examine, start, and stop the Cisco ICM services remotely. You can do so on any Microsoft Windows NT 4.0 or Windows 2000 server that is on the same Windows NT domain on which the Cisco ICM system runs.

This can come in handy when you cannot use Telnet or PCAnywhere to access a Windows NT workstation or server. With Cisco ICM Service Control, you can select the remote computer, and start these services remotely.

Note: In order to start services remotely on computers that are not within the same domain as the computer on which you run the Cisco ICM Service Control utility, you must use Windows NT Server Manager.

How to Stop and Start Services Remotely

This section describes the steps you need to complete in order to stop and start services remotely.

Access ICM Service Control

Complete these steps in order to access the ICM Service Control:

1. Click Start > Programs.

2. Select GeoTel Admin Workstation or ICM Administration Workstation (AW), based on your ICM version.

3. Click Service Control.

   The ICM Service Control dialog box appears:

   

Select a Remote Computer

Complete these steps in order to select a remote computer:

1. Click Select on the right side of the ICM Service Control dialog box.

   The Select Computer dialog box appears:

   

2. Select the required computer from the list.

3. Click OK.

   The name of the computer you selected appears in the upper left hand side of the ICM Service Control dialog box.

Examine, Start, and Stop Services

Complete these steps in order to examine, start, and stop services:

1. Select the All check box to view all services for the selected computer.

   

2. Select the required service.

3. Click Stop to stop the selected service.

4. Click Start to start the selected service.

5. Click Cycle to stop and restart the selected service.

6. Click Close to exit the ICM Service Control dialog box.

Conclusion

You can now start and stop services remotely. Here are the most important services that run on a computer:

• Ataman Telnetd Server Service—This service in Windows NT (or the Telnet Server service in Windows 2000) enables you to use Telnet.

• pcANYWHERE Host Server Service—This service allows you to start a remote pcANYWHERE client session on the computer of interest

The Automatic and Manual buttons on the bottom right side of the ICM Service Control dialog box change the manner in which a service starts when the computer powers up.Do not click these buttons.

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Related Information

• Technical Support & Documentation - Cisco Systems