Cisco Unified Contact Center Express

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Investigate the business and technical issues pertaining to a platform, solution, or technology and examine its technical implications within the overall network architecture.

Unified Contact Center Express (formerly IPCC Express Edition)
- Cisco IPCC Express Edition (PDF - 480 KB)
Cisco Agent Desktop for Unified Contact Center Express
- Cisco Agent Desktop: Methods for Integrating Third-Party Enterprise Applications
Unified Communications
- Cisco and Microsoft Collaboration in Unified Communications
- Unified Communications Industry Study - Forrester Research (PDF - 170 KB)
Unified Communications System
- Miercom test report - Cisco Unified Communications System (PDF - 510 KB)
- Miercom Test Report - Cisco Unified Communications System 6.0 (PDF - 1 MB)