Cisco Unity

Document ID: 44329

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Task 1: Configure the Intel Dialogic D/120JCT-LS and D/120JCT-EURO
      Select the Country for D/120JCT-EURO Voice Cards
Task 2: Configure the Intel Dialogic D/240PCI-T1
      Set the Protocol
Verify
Troubleshoot
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Related Information

Introduction

Note: This document is part of a set of documents that explain how to determine which Cisco Unity installation option is correct for your network. These documents also explain how to install the correct Cisco Unity option in your network. These documents are intended to be used for new Cisco Unity installations only. If you upgrade or otherwise change an existing Cisco Unity configuration, refer to the correct online product documentation for Cisco Unity.

Note: These documents do not explain how to integrate your Cisco Unity server with your phone system or how to configure your Cisco Unity server. Once the initial Cisco Unity installation is complete, you are referred to the online product documentation for further instructions. Refer to the Next Steps section on the Index page.

Note: This document set is written for networks that run a Windows 2000 server.

Note: Return to the Index page for this documentation set.

This document explains how to perform the tasks required to configure the software parameters for the Cisco Unity voice cards. The installation of Cisco Unity must be complete on the server before you can perform these tasks. If you have not done so, return to the Index page for this documentation set.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

• Intel Dialogic D/120JCT-LS and D/120JCT-EURO

• Intel Dialogic D/240PCI-T1

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Task 1: Configure the Intel Dialogic D/120JCT-LS and D/120JCT-EURO

Select the Country for D/120JCT-EURO Voice Cards

Complete these steps only if the Cisco Unity server contains D/120JCT-EURO voice cards.

1. Exit the Cisco Unity software if it currently runs. For more information, refer to Exiting and Starting the Cisco Unity Software and Server.

2. Select Programs > Administrative Tools > Services.

3. In the right pane of the Services dialog box, right-click Telephony and click Stop.

4. If there is a prompt to stop other services, click Yes.

5. From the Windows Start menu, select Programs > Dialogic System Software > Dialogic Configuration Manager-DCM.

6. When the message "DCM could not detect devices..." appears, click OK.

7. In the DCM toolbar, click the red button in order to stop the Dialogic service.

8. When the Dialogic service stops, click Close.

9. In the Dialogic Configuration Manager dialog box, in the list of installed cards, double-click a D/120JCT-EURO card.

10. In the Dialogic Configuration Manager Properties dialog box, click the Country tab.

11. In the Country list, click the applicable value:

    Euro (CTR-21)	For Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom
    Australia	For Australia
    New Zealand	For New Zealand

12. If you chose Australia or New Zealand in the Country list, then click FREQRES_LOW in the Frequency Resolution list.

13. Click OK.

14. Repeat steps 9 through 13 for each D/120JCT-EURO card installed in the system.

15. Close the DCM.

16. Restart the Cisco Unity server.

    If this is the last card in this server, return to the Index page for this documentation set.

Task 2: Configure the Intel Dialogic D/240PCI-T1

Set the Protocol

For a D/240PCI-T1 voice card, you must set the protocol manually after the Cisco Unity Setup program finishes.

1. From the Windows Start menu, select Settings > Control Panel > Phone and Modem Options.

2. In the Phone and Modem Options dialog box, click the Advanced tab.

3. Click Dialogic Generation 2 Service Provider for NT.

4. Click Configure.

5. In the Dialogic TSP Configuration dialog box, click Advanced.

6. In the Configuration Service dialog box, click the Digital Protocols tab.

7. In the Currently Assigned Protocols list, click DtiB1 Undefined Protocol.

8. In the Available Protocols list, click Us_ls_fxs_io.

9. Click Set Protocol. DtiB1 Undefined Protocol changes to Us_ls_fxs_io.

10. If the Currently Assigned Protocols list contains more than one item (when the Cisco Unity server contains more than one D/240PCI-T1 card), repeat steps 7 through 9 in order to change the items that remain from DtiB1 Undefined Protocol to Us_ls_fxs_io.

11. Click OK in order to close the Configuration Service dialog box.

12. Click OK in order to close the Dialogic TSP Configuration dialog box.

13. Click Close in order to close the Phone and Modem Options dialog box.

14. Close Control Panel.

Return to the Index page for this documentation set.

Verify

There is currently no verification procedure available for this configuration.

Troubleshoot

There is currently no specific troubleshooting information available for this configuration.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems