The Customer-Centric Opportunity

Innovative small to medium-sized businesses have their sights set on one clear objective: focusing their entire business on customers to increase profitability. Cisco and Microsoft have teamed up to deliver an integrated solution that helps you build stronger, more profitable relationships with your customers.

The Value of IP Communications Plus CRM

With the Cisco Unified Communications and Microsoft Dynamics CRM 3.0 solution, you can:

• Deliver unsurpassed customer service and increase profitability by focusing on your customers
• Create operational efficiencies that maximize worker productivity and increase customer satisfaction
• Expand your business with increased access to customer information

Cisco Unified CRM Connector 3.0 tightly integrates Microsoft Dynamics CRM 3.0 with Cisco Unified Communications to provide your sales, marketing, and service employees with productivity features such as screen pops, click to dial, call duration tracking, and customer record creation. Find out why CRM Buyer says, "We are very impressed with what Cisco has done with CRM Connector 3.0 It is an excellent platform that organizations can build on. The demand for out-of-the-box integration between (IP) systems and CRM applications is gaining significant momentum."