Prices are subject to change until full payment is made. Once you book a lab, you are responsible for paying for it.
Payment methods
Credit cards and Expert-level exam vouchers are the only accepted payment methods for all Cisco Expert-level practical and lab exams. Candidates are responsible for paying all Expert-level practical or lab exam fees and applicable taxes (as per local laws) on time.
Thirty-day payment window:
Payments are not mandatory until 30 days to the scheduled Cisco Expert-level practical or lab exam date, but full payment must be received at least 30 days before the exam date. Full payment includes all exam fees and taxes. If the payment mode is an Expert-level exam voucher, any difference in the exam fee and taxes must be paid with a credit card. You will be charged immediately, as soon as you provide your payment information, even if you are paying for an exam date more than 30 days away. Once a payment method is chosen, it cannot be reverted to a different one for the same exam date. So, for example, once the exam is paid with a credit card, the payment method cannot change to a voucher. Payments can take up to three business days to process, so be sure to initiate payment well in advance of the due date and ensure your credit card limit allows for the payment.
Non-payment:
If full payment is not received 30 days before the scheduled date, your Cisco Expert-level practical or lab exam will be dropped for non-payment. Full payment includes the Expert-level practical or lab exam fee and taxes. If your exam was dropped for non-payment, you need to schedule it again. There is no guarantee that your original date will still be available once your original exam date has been dropped for non-payment.
Payment reminder:
One email notification is sent as a payment reminder. Candidates are ultimately responsible for making the lab payment on time and in full. Cisco will not be held liable for any candidates automatically dropped due to non-payment. Make sure that your email address is current on your profile on the Cisco Expert Level Certifications Tracker portal.
Payment process:
Payments should be made on the Cisco Expert Level Certifications Tracker portal. If you are paying with a credit card, your credit card will be charged for the exam fee and any other charges immediately as the credit card information is provided, regardless of your exam date. If your credit card is declined, you should work with your credit card company to determine the reason, clear it, and make full payment before the 30-day payment window.
If you are paying with an Expert-level exam voucher, the voucher will be redeemed immediately once the voucher code is provided. Any other charges must be paid with a credit card to avoid your exam being dropped for non-payment.
Once full payment is received, an invoice with lab exam fee and local taxes, excluding any bank charges will be issued in the credit card holder’s name within three to five business days. Be sure the company name, invoicing address, and email address are complete and accurate. Once the invoice is issued, the invoice cannot be changed, the Drop feature will be disabled, and refunds will not be allowed. However, you will be able to reschedule your Cisco Expert-level practical or lab exam in accordance with the Lab and Practical exams: Reschedule, cancelation, and no-show policies.
Expert-level Lab and Practical exam voucher validity:
Expert-level lab and practical exam vouchers are tied to a candidate ID and are non-transferable. The Expert-level lab and practical exam voucher can be redeemed up until its expiration date to schedule or reschedule an Expert-level exam. After the voucher expiration date, it cannot be used for rescheduling.