Customer Journey for Retail
Keep shoppers coming back for more
Shoppers expect a rich variety of interactive and contextual retail experiences, channels, and options. Improve the customer’s experience before, during, and after the visit delivered through every channel, service, store, and associate.
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Capabilities and solutions
Mobile engagement
Help customers find, order, and receive products whenever, wherever, and however they want.
Digital displays and labels
Manage digital content and its distribution to digital displays of all sizes across the enterprise.
Intelligent contact center
Equip contact center associates with the information they need to improve customer experience and enhance brand loyalty.
Customer experience management
Track all points of the customer journey to drive optimized purchase experiences and expanded engagement.
Featured resources
IoT enables frictionless experiences
Read about IoT’s role in retail digital transformation.
Woolworths delivers on what customers want
See how the grocery giant is giving customers the ultimate experience.
The future of CX for retailers
Here's how we see the evolution of customer experience.
See how Cisco helps retailers deliver personalized experiences.
Woolworths transforms operations
“Our customer's expectations are changing radically. We're moving toward virtual assistants, store navigation, and a new way to shop for our customers. I'm obsessed with customers, and so is Cisco. That's why it works.”
Patrick Misciagna, General Manager IT, Service, Operations & Infrastructure, Woolworths
More resources
White papers
- Trusted Retail Innovation (PDF - 18.5 MB)
- Reinventing retail
Video
- Retail demo: Click and Collect (Video - 2:37)
Infographics
At-a-Glances
- Deliver an enhanced experience (PDF - 310 KB)