Support
Keep moving forward with world-class technical support that goes above and beyond to resolve issues fast.
Benefits
213%
213% five-year service ROI
44%
44% cases resolved in one day or less
75%
75% reduced risk of downtime
Cisco is recognized again and again
Outstanding in services excellence, innovation, and best practices
J.D. Power
Recognized 12 years in a row for “An Outstanding Customer Service Experience” for technical support.
TSIA Awards
For excellence in customer portals, customer success, analytics, and services automation
Stevie Award
For best use of technology in customer service
Support Portfolio
Solution Support
Centralized support from a primary point of contact with expertise across 30+ Cisco solutions, 250+ Cisco products and 100+ Solution Support Alliance Partners.
Software Support
Maximize the value of your software investment. Drive IT and business outcomes with basic, enhanced and premium service levels.
Smart Net Total Care
Reduce downtime and keep your infrastructure devices running smoothly. Rely on award-winning hardware support from Cisco experts.
Your always-on support team
Hear how CX Support experts around the world combine technical skills, digitized intelligence, and large-scale logistics to resolve issues and accelerate your success.
Assess your risk levels
Benchmark the key metrics of your network environment against our extensive analytics data*. We'll generate a risk factor assessment based on:
Software
We'll help you understand the operating systems running across devices, software mix per product family and alignment to Cisco's recommended software.
Security
We will help identify devices per product family affected by critical suspected security vulnerabilities.
LDoS
We will alert you of customer hardware and software that is nearing last day of support.
Coverage
Analyze devices covered by support contracts and measure their risk of unplanned incidents.
Education
We will evaluate the technical level of expertise demonstrated by customers during service request engagements, and identify opportunities for training.
*Restrictions apply
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