Cisco - Cisco Internet Service Node

Cisco Internet Service Node

Cisco Solutions

Cisco Internet Service Node
Cisco Internet Service Node

The Cisco Internet Service Node (ISN) provides Web-based, Interactive Voice Response (IVR), queuing, and IP switching services for both IP and traditional telephony networks. Through integration with Cisco Intelligent Contact Management (ICM) and Network Applications Manager (NAM) software and the IP Contact Center (IPCC) solution, the Cisco ISN delivers these services as part of a comprehensive customer contact strategy for service providers and large enterprises.

The ISN consists of two components, the Voice Browser and the Application Server. The ISN Voice Browser operates under the control of the Application Server. It plays media files (announcements, prompts, etc) to the caller, and collects information from the caller in return. The ISN Application Server is a Web server that controls the Voice Browser using XML pages which describe the required actions the Voice Browser is to perform. The Application Server operates under the scripting control of a Cisco NAM or ICM system.