Data Sheets

• Cisco Computer Telephony Integration Option Datasheet
• Cisco IP Queue Manager 2.2
  Technical description of IP-Queue Manager benefits and capabilities.

• Cisco Agent Desktop Datasheet
• Cisco ICM Enterprise Edition Data Sheet
  Cisco ICM software intelligently routes contact requests originating from the Internet or PSTN to the best enterprise resource.

• Cisco Enterpise Reporting Data Sheet
  This data sheet provides an overview of Cisco ICM Enterprise Reporting including the product capabilities and benefits.

• Cisco Agent Desktop for ICM

Product Bulletins

• ICM Product Bulletin, No. 1831
  Notificaton on the end of Support for Cisco ICM® Software Release 2.5 and, end of Engineering for Cisco ICM® Software Release 3.0.x and 4.0.x.

White Papers

• Horizontal Integration White Paper