IP-based converged communication solutions enabled by Cisco AVVID (Architecture for Voice, Video, and Integrated Data)
The Cisco AVVID IP Telephony Service and Support Solutions are designed for one purpose--to ensure customer success by delivering a suite of proactive services. Cisco provides strategic and consultative support that maps to each stage of the solution life cycle: Planning, design, implementation, operation, and optimization (PDIOO). The award winning Cisco Service and Support program enables the alignment of a converged IP Telephony network infrastructure with customers' unique business strategies and goals, utilizing Cisco expertise, experience, and resources. Rapid Deployment, Core, and Advanced Service and Support covering the entire network life cycle may be delivered directly by Cisco, or via its ecosystem of best-in-class partners.

IP Telephony Solutions Readiness Assessment

Packaged Support

Technical Support information

IP Telephony Installation and Support Basics for Small and Branch Offices

Overviews

• Blurring the Lines - Packet Magazine 3rd Quarter
  Packet Magazine article describes IP Telephony products and Cisco and Partner Services.

Brochures

• Services for Cisco IP Telephony Overview Brochure
  Detailed description of the service requirements for success with IP telephonyand the value of each requirement. This brochure also matches service requirements with service programs offered by Cisco and Cisco IP Telephony Specialized partners.

• Technology Application Support PDI Bundles Overview
  Features and benefits of a packaged service that provides critical planning, design, and implementation (PDI) service elements of the Cisco Technology Application Support (TAS) service program.

Data Sheets

• Remote Network Operations for Cisco IP Telephony Datasheet
  Remote Network Operations for Cisco IP Telephony provides proactive remote management and reporting services for IP telephony applications, a critical element of any IP telephony support plan.

Q and As

• TAC Support for CallManager & Unity
  This Q&A documents the process for customers to receive direct hardware or software support from Cisco for Cisco CallManager, Cisco Unity? Software, the Cisco Media Convergence Servers (MCS) or Dell servers used for Cisco IP telephony solutions.

• Cisco Emergency Responder Software Service & Support
  Question and answers (Q&A) about Cisco's services and support for Cisco Emergency Responder software.

• Cisco Voice & Video Service & Support Solutions External Q&A

Business Cases

• Cisco Customer Advocacy Deploys IP Telephony at Cisco
  Cisco Customer Advocacy brings IP Telephony service and support to internal and external customers. See how Cisco's internal deployment made a difference.

Backgrounders

• Cisco Voice & Video Service and Support Video
  The Cisco Voice & Video Service and Support video describes the comprehensive service and support solutions delivered through the network lifecycle. These solutions enable customers to deploy New world technologies, rapidly with minimal risk.

Release Note

• IP Communications Services White Paper
  IP Communications Services White Paper

• IPC Service Magazine Article
  Packet Magazine article

Success Story

• Logical Deploys Complex Intl IPT Solution at ZS Associates
  As one of the first Cisco IP Telephony Technology and Services Specialization partners in the U.S., Logical is successfully conducting a complex, two-year, global IP telephony deployment.

• NetSolve's IPT Management Service Reduces TCO for Cohen
  NetSolve, a leading provider of remote network-management services reduces the total cost of ownership (TCO) & increases peace of mind for Cohen Fiancial: "I wouldn't have implemented Cisco IP telephony without NetSolve."

• Partners Collaborate to Help College Stay Competitive
  The ultimate teamwork scenario: VOICEPRO and AMS.NET collaborate to deploy an IP Telephony solution at Menlo College.