IP Contact Center Express Implementation Exam

The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate's knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Design a Unified Contact Center Express System deployment

• Perform customer capacity planning
• Determine customer required features
• Evaluate and recommend different configuration options
• Identify available configuration and ordering tools

Implement a Unified Contact Center Express System

• Describe the process for installing Unified Contact Center Express 4.x software and hardware
• Describe the process to configure Unified Contact Center Express 4.x software and provision the users to meet customer requirements
• Describe the process of using the Unified Contact Center Express 4.x Application Editor
• Describe the process of provisioning Unified Contact Center Express 4.x applications

Operate a Unified Contact Center Express System

• Identify basic Unified Contact Center Express 4.x user tasks
• Identify process and tools available for troubleshooting Unified Contact Center Express 4.x
• Identify process and tools available for monitoring system operations in Unified Contact Center Express 4.x
• Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

Unified Contact Center Express and Unified IP IVR Deployment (UCCXD) v1.0 is the recommended training for this exam.

Courses listed are offered by Cisco Learning Partners, the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the Global Learning Partner Locator for a Cisco Learning Partner near you.

A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.

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