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Training Resources

IP Communications Training
Cisco Systems

As organizations evolve from traditional time-division multiplex-based networks to more powerful, collaborative IP Communications networks, they need qualified professionals who can design, install, support, and operate a combined voice, video and data communications network solution. To complement Cisco IP Telephony solutions, Cisco has developed a range of learning offerings for these IT professionals and organizations.

Training Courses
Authorized Cisco Learning Partners provide a number of training courses available in instructor-led or live e-learning lab-based formats as well as a variety of custom and online learning options.
Featured Training

Free Tutorials on Cisco IP Phones

Thirty-minute tutorials show the parts of the phone, buttons, settings, LCD screen tips, call pick-up and call forwarding.
Learn more

Self-Study Options

Cisco Press: IP Telephony

Review these titles from Cisco Press, many of which include online chapter previews.

Cisco Learning Connection

Find a range of e-learning courses and resources including video-on-demand presentations from Cisco experts.

Knowledge Only Exams

Learn more about additional knowledge exams available to you.
Course Title
Description
Scheduled Classes
Related Certifications *
Voice & IP Telephony
Cisco Voice Over IP (CVOICE) Description Offerings CCVP, IP Communications Support Specialist, Rich Media Communications Specialist
Cisco IP Telephony Part 1 (CIPT 1) Description Offerings CCVP, IP Communications Support Specialist
Cisco IP Telephony Part 2 (CIPT 2) Description Offerings CCVP, IP Communications Support Specialist
Configuring BGP on Cisco Routers (BGP) Description Offerings CCIP
IP Telephony Troubleshooting (IPTT) Description Offerings CCVP, IP Telephony Operations Specialist
Implementing Cisco MPLS (MPLS) Description Offerings CCIP
Implementing Cisco Quality of Service (QOS) Description Offerings CCVP, IP Telephony Design Specialist, IP Telephony Operations Specialist, IP Communications Support Specialist
Implementing Cisco Voice Gateways and Gatekeepers (GWGK) Description Offerings CCVP
IP Telephony Design (IPTD) Description Offerings IP Telephony Design Specialist
IP Telephony Express (IPTX) Description Offerings None
Cisco BTS 10200 Softswitch Provisioning (CBTSP) Description Offerings None
Contact Center
Cisco IPCC Express & IP IVR Deployment (CRSD) Description Offerings IP Contact Center Express Specialist
Cisco ICM Product Training Part 1 Description Offerings None
Cisco ICM Product Training Part 2 Description Offerings None
Cisco ICM Multi-channel Training (ICMMC) Description Offerings None
Cisco IP Contact Center Enterprise Description Offerings None
Unified Communications
Cisco Unity Design and Networking (CUDN) Description Offerings Unity Design Specialist
Unified Communications System Engineer (UCSE) Description Offerings Unity Design Specialist, Unity Support Specialist
Cisco Unified Communications System Administrator (UCSA) Description Offerings None

*See the CCIE program Web site for information about the CCIE Voice certification.


Additional Learning Options

A variety of seminars, discussions, classes, articles, white papers, and other documentation about IP communications is available to supplement your learning.

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