These Device Package
release notes contain important information about installation procedures and
resolved caveats for Cisco Unified CallManager Device Package release
6.1.3(3102-1).
1.
Note: Before you
install this Cisco Unified
CallManager Device Package, Cisco
recommends that you review the “Important Notes” section for
information about issues that may affect your system.
Introduction. 2
System Requirements. 2
Determining the Software Version.. 3
Compatibility Matrix and Supported Upgrades. 3
Firmware Versions. 3
Important Notes & Recommendations. 5
Installation Instructions. 6
Uninstallation Instructions. 7
Resolved Caveats for Cisco Unified CallManager
Device Package 6.1.3 (3102-1). 8
Locale Installer for Cisco Unified CallManager. 10
Obtaining
Documentation. 10
Documentation DVD.. 11
Ordering Documentation.. 12
Documentation
Feedback. 12
Cisco
Product Security Overview.. 13
Reporting Security Problems in Cisco Products. 14
Obtaining
Technical Assistance. 14
Cisco Technical Support Website. 14
Submitting a Service Request. 15
Definitions
of Service Request Severity. 16
Obtaining
Additional Publications and Information. 17
Introduction
This document provides installation instructions
for this Cisco Unified CallManager
Device Package and endpoint related changes.
2.
Note:
Failure to follow installation instructions as described may result in
inconsistent Cisco Unified CallManager
behavior.
System Requirements
Make sure that you
install and configure this release of Cisco
Unified CallManager on approved Cisco
hardware. You can access the correct Cisco-approved
server configuration at the following URL:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html.
Determining the Software Version
You can determine the
version of Cisco Unified CallManager
software that is running on your server by accessing Cisco
Unified CallManager Administration and then clicking Help/About.
Compatibility Matrix and Supported Upgrades
This Cisco Unified CallManager Device Package release is
compatible with the following Cisco
Unified CallManager versions.
3.
Note: Review the Show/Software on the Cisco Unified OS Administration in order to
determine what, if any Device Package you currently have installed. It is
recommended to not install an older version of the Device Package.
4.
NOTE: Be aware that the release of Cisco IP telephony endpoints
does not always coincide with Cisco
Unified CallManager releases. It is recommended that you upgrade to the latest
firmware. For the most current compatibility combinations and defects, refer to
the following locations:
5.
Endpoint firmware: http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser Endpoint documentation, including release
notes: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
.
Cisco Unified Call Manager Device Pack 6.1(3.3102.1)
|
File
|
MD5
|
|
cmterm-devicepack6.1.3.xxxx-x.cop.sgn
|
88:7e:c4:80:7c:2d:da:79:28:a7:f8:b6:cf:f0:63:9c
|
|
Device-type
|
Load-name
|
Version
|
|
3911_3951-sip
|
3911_3951-sip.8-1-2
|
8.1(2.0)
|
|
6608
|
6608-4.0.0.32-mgcp
|
D00404000032.bin/D0054322.bin
|
|
6608cfb
|
6608cfb-4.0.0.03-sccp
|
C00104000003.bin/C002E031.bin
|
|
6608mtp
|
6608mtp-4.0.0.06-sccp
|
M00104000006.bin/M002E031.bin
|
|
6624
|
6624-4.0.0.13-mgcp
|
A00204000013.bin/A0034322.bin
|
|
7902
|
7902-8.0.2-sccp
|
8.0(2.0)
|
|
7905
|
7905-8.0.1.1-sip
|
8.0(1.1)
|
|
7905
|
7905-8.0.3-sccp
|
8.0(3.0)
|
|
7910
|
7910-5.0.7.0-sccp
|
5.0(7.0)
|
|
7911_7906-sccp
|
7911_7906-sccp.8-4-4
|
8.4(4.0)
|
|
7911_7906-sip
|
7911_7906-sip.8-4-4
|
8.4(4.0)
|
|
7912
|
7912-8.0.1.1-sip
|
8.0(1.1)
|
|
7912
|
7912-8.0.3-sccp
|
8.0(3.0)
|
|
7914-sccp
|
7914-sccp.5-0-4
|
5.0(4.0)
|
|
7915
|
7915.1-0-3
|
1.0(3.0)
|
|
7916
|
7916.1-0-3
|
1.0(3.0)
|
|
7920-sccp
|
7920-sccp.3-0-2
|
3.0(2.0)
|
|
7921-sccp
|
7921-sccp.1-3-2
|
1.3(2.0)
|
|
7925-sccp
|
7925-sccp.1-3-2
|
1.3(2.0)
|
|
7931-sccp
|
7931-sccp.8-4-4
|
8.4(4.0)
|
|
7935-sccp
|
7935-sccp.3-2-19
|
3.2(19.0)
|
|
7936-sccp
|
7936-sccp.3-3-20
|
3.3(20.0)
|
|
7937-sccp
|
7937-sccp.1-3-3
|
1.3(3.0)
|
|
7940-7960
|
7940-7960-8.11.00-sip
|
8.11(0.0)
|
|
7940-7960-sccp
|
7940-7960-sccp.8-1-1
|
8.1(1.0)
|
|
7941_7961-sccp
|
7941_7961-sccp.8-4-4
|
8.4(4.0)
|
|
7941_7961-sip
|
7941_7961-sip.8-4-4
|
8.4(4.0)
|
|
7942_7962-sccp
|
7942_7962-sccp.8-4-4
|
8.4(4.0)
|
|
7942_7962-sip
|
7942_7962-sip.8-4-4
|
8.4(4.0)
|
|
7945_7965-sccp
|
7945_7965-sccp.8-4-4
|
8.4(4.0)
|
|
7945_7965-sip
|
7945_7965-sip.8-4-4
|
8.4(4.0)
|
|
7970_7971-sccp
|
7970_7971-sccp.8-4-4
|
8.4(4.0)
|
|
7970_7971-sip
|
7970_7971-sip.8-4-4
|
8.4(4.0)
|
|
7975-sccp
|
7975-sccp.8-4-4
|
8.4(4.0)
|
|
7975-sip
|
7975-sip.8-4-4
|
8.4(4.0)
|
|
7985
|
7985-4-1-7-0-sccp
|
4.1(7.0)
|
|
ata
|
ata-3.2.4-sccp
|
3.2(4.0)
|
Cisco
provides the following guidance to help you successfully install and/or upgrade
Cisco Unified CallManager software:
- Cisco highly recommends that
you upgrade all servers in the cluster sequentially, beginning with the
publisher, followed by the TFTP server, if applicable, to the same version
of Cisco Unified CallManager
software; otherwise call-processing interruptions may occur.
- The
Software Installer is located on the Cisco
Unified OS Administration web page.
·
To minimize call-processing interruptions during the
upgrade process, make sure that all servers are running the same version of Cisco Unified CallManager
software before beginning this upgrade.
·
Make sure that the servers are online
before you begin this Device Package installation.
Installation Instructions
6.
Note: Cisco recommends that you apply
this Device Package during a maintenance window.
Procedure
NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with
the publisher server and TFTP server.
When applying this Device Package to enable new
device support, a cluster-wide reboot is required for those devices to register
successfully. A clusterwide reboot IS NOT
required when running to update existing firmware/support.
For Cisco Unified CallManager 6.1, you must do all
software installations and upgrades by using the Software Upgrades menu
options. The system can upload and process only software that Cisco Systems approved. You cannot install or use
third-party or Windows-based software applications that you may have been using
with a previous version of Cisco
Unified CallManager with Cisco
Unified CallManager 6.1.
- Using
your web browser, login to the Cisco
Unified Communications Operating System Administration web page
- Under
the Software Upgrades menu, select Install/Upgrade.
- Fill
in the appropriate values in the Software Location section for the
file you downloaded above, and click Next.
- In
the Available Software drop-down box, select the file you
downloaded above, and click Next.
- After
validating the MD5 has the correct value, click Next.
- In
the Warning box, verify you have selected the correct firmware, then click Install.
- Check
that you received a Success message.
7.
Note: In order to change the loads manually, you do NOT need to reinstall
this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults
and manually change the name of the load file (for specific device(s)) to the
new load and click UPDATE.
Note: If
you are rebooting the cluster, the next step does not need to be done.
8.
The Cisco TFTP service now must be stopped and restarted
on the TFTP server, then reset the affected devices
for them to upgrade to the new load.
Uninstallation Instructions
The Device Package cannot be uninstalled. However, you can change
the device defaults for devices you wish to roll back. From the Cisco Unified CallManager Administration page go to
System/Device/Device Settings/Device Defaults and set the devices that were
changed previously back to their previous firmware setting. Select update,
and then reset those devices.
Log
File Information
The system creates log files which may be viewed via the
following process:
·
Using Cisco Unified
CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log
Central\Remote Browse\Install and Upgrade Logs.
·
Using Cisco Unified
CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log
Central\Collect Files\Install and Upgrade Logs.
·
Using Cisco Unified
CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log
Central\Query Wizard\Install and Upgrade Logs.
·
Using Cisco Unified
CallManager Serviceability Real-Time Monitoring Tool, select Trace & Log
Central\Schedule Collection\Install and Upgrade Logs.
Resolved Caveats for Cisco Unified CallManager Device Package 6.1.3 (3102-1)
|
Unified CM
6.1(3.3102.1)
|
|
CSCsw46265
|
7985 --
Checkin new image 4.1.7 to CUCM branches
|
|
Unified CM
6.1(3.2105.1)
|
|
CSCsy35042
|
844 Phone
load check in to CUCM branch
|
|
CSCsy05776
|
Add default
changes for Telepresence
|
|
CSCsx95854
|
844 QED files
check in
|
|
Unified CM
6.1(3.2104.1)
|
|
CSCsy11594
|
Check-in ATA SCCP
firmware version 3.2(4) to CUCM
|
|
Unified CM
6.1(3.2102.1)
|
|
CSCsx78869
|
Checkin SCCP
811 79407960 firmware into callmanager
|
|
CSCsx77169
|
7937 1.3(3)
CUCM vob check in defect
|
|
Unified CM 6.1(3.2101.1)
|
|
CSCsx61568
|
Check in
794060 SIP P0S3081100 COP files to Clearcase for
Linux CCM
|
|
CSCsx47243
|
CUCM 613
Phone Button Template for 79657975 Shows 3436 line
|
|
CSCsx44091
|
7961 Pickup
Enable cheek box is missing for BLF Call Pickup
|
|
Unified CM
6.1(3.1107.1)
|
|
CSCsx33219
|
Check-in
Cisco 7921 firmware version 1.3(2) to CUCM
|
|
CSCsx24660
|
7921 not
updating phone load during ES install
|
|
Unified CM
6.1(3.1106.1)
|
|
CSCsx32939
|
7940s and
7960s cannot register with the 810 SIP phone load
|
|
CSCsw66295
|
Cisco 2851 Gatewaysupported VICs differ
between 4.x and later
|
|
CSCsv37730
|
Cisco 1760
Gateway supported VICs differ between 4x and later
|
|
Unified CM
6.1(3.1105.3)
|
|
CSCsx32939
|
7940s and
7960s cannot register with the 8.10 SIP phone load
|
|
Unified CM
6.1(3.1105.1)
|
|
CSCsx07749
|
Check in
794060 SIP P0S3081000 COP files to Clearcase for
Linux CCM
|
|
CSCsw93549
|
Error in IP
Phone Rules file causes sidecar to not register to CUCM
|
|
CSCsu96031
|
Need to add
device for CTS1300
|
|
Unified CM
6.1(3.1104.1)
|
|
CSCsl40930
|
SWTno secure tone defination in
g3tonesxml file
|
|
Unified CM
6.1(3.1102.1)
|
|
CSCsw75560
|
7936 3.3(20)
CUCM vob check in defect
|
|
Unified CM
6.1(3.1101.1)
|
|
CSCsw29444
|
Update Cisco
7921 & 7925 support files for Release 1.3.2
|
|
CSCsv85041
|
Checking in
bkem79167915 103 firmware
|
|
CSCsv40261
|
Check-in
Cisco 7925 firmware version 1.3(1) to CUCM
|
|
CSCsu40580
|
Cisco 7975
phone template no longer compatible w other 8 button phone
|
For optimal performance, be sure
that you use the Cisco Unified
CallManager Locale Installer that is specific to the version of Cisco Unified CallManager that you use. Be aware that all phrases may not display in
the desired locale when you upgrade to a different version of Cisco Unified CallManager. Refer to the readme file that is posted with
the Cisco Unified CallManager Locale
Installer software on the following URL for the complete list of supported
languages: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm.
Each release of Cisco Unified CallManager may support a different
number of locales. The full suite of Locale Installers that work with each
applicable version of Cisco Unified
CallManager can be found on http://www.cisco.com after the English version becomes available. You can download the
Locale Installers for all languages that are supported with Cisco Unified CallManager from the following
location: http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
9.
Note:
When using locales, Cisco recommends
that you wait until the locale installer that specifically supports the version
of Cisco Unified CallManager that
you use becomes available before you upgrade your system. Because some incompatibilities may exist
between releases, be sure to only use the locale installer that specifically
supports your version of Cisco
Unified CallManager.
Obtaining Documentation
Cisco
documentation and additional literature are available on Cisco.com.
Cisco also provides several ways to
obtain technical assistance and other technical resources. These sections
explain how to obtain technical information from Cisco
Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco
website at this URL:
http://www.cisco.com/
You can access international Cisco
websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
For additional
information about Cisco Unified
CallManager, refer to the following documentation:
To access the documentation
suite for voice products, navigate to the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/.
To access the latest software
upgrades and related documentation for
Cisco Unified CallManager, navigate
to the following URL and then choose the applicable version: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
Documentation DVD
Cisco documentation and additional literature are available in
a Documentation DVD package, which may have shipped with your product. The
Documentation DVD is updated regularly and may be more current than printed documentation.
The Documentation DVD package is available as a single unit.
Registered
Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=)
from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering
documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco
documentation in these ways:
- Nonregistered
Cisco.com users can order
documentation through a local account representative by calling Cisco Systems Corporate Headquarters
(California, USA) at 408 526-7208 or, elsewhere in North America, by
calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation
to bug-doc@cisco.com.
You can submit comments by using the response card
(if present) behind the front cover of your document or by writing to the
following address:
Cisco Systems
Attn: Customer Document Ordering
170
West Tasman Drive
San
Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco
provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
- Report
security vulnerabilities in Cisco
products.
- Obtain
assistance with security incidents that involve Cisco
products.
- Register
to receive security information from Cisco.
A current list of security advisories and notices
for Cisco products is available at
this URL: http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they
are updated in real time, you can access a Product Security Incident Response
Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco
Products
Cisco is committed to delivering secure products. We test our
products internally before we release them, and we strive to correct all
vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco
product, contact PSIRT:
We
encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco.
PSIRT can work from encrypted information that is compatible with PGP versions
2.x through 8.x. Never use a revoked or
an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key
server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an
emergency, you can also reach PSIRT by telephone:
- 1 877 228-7302
- 1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and
distributors who hold valid Cisco
service contracts, Cisco Technical
Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources.
In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold
a valid Cisco service contract,
contact your reseller.
Cisco Technical Support
Website
The Cisco
Technical Support Website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco
products and technologies. The website is available 24 hours a day, 365 days a
year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco
Technical Support Website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a
user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do
10.
Note: Use the Cisco
Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the
Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the
Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs.
The CPI tool offers three search options: by product ID or model name; by tree
view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number
label location highlighted. Locate the serial number label on your product and
record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the
fastest way to open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service
Request Tool provides recommended solutions. If your issue is not resolved
using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is
located at this URL: http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or
if you do not have Internet access, contact the Cisco
TAC by telephone. (S1 or S2 service requests are those in which your production
network is down or severely degraded.) Cisco
TAC engineers are assigned immediately to S1 and S2 service requests to help
keep your business operations running smoothly.
To open a service request by telephone, use one of
the following numbers:
Asia-Pacific: +61 2 8446 7411
(Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco
TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in
a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—Your
network is “down,” or there is a critical impact to your business
operations. You and Cisco will
commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is
severely degraded, or significant aspects of your business operation are
negatively affected by inadequate performance of Cisco
products. You and Cisco will commit
full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of
your network is impaired, but most business operations remain functional.
You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You
require information or assistance with Cisco
product capabilities, installation, or configuration. There is little or no
effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco
products, technologies, and network solutions is available from various online
and printed sources.
· Cisco Marketplace
provides a variety of Cisco books,
reference guides, and logo merchandise. Visit Cisco
Marketplace, the company store, at
this URL: http://www.cisco.com/go/marketplace/
· Cisco Press publishes a wide range of
general networking, training and certification titles. Both new and experienced
users will benefit from these publications. For current Cisco
Press titles and other information, go to Cisco
Press at this URL: http://www.ciscopress.com/
· Packet magazine is the Cisco Systems technical user magazine for maximizing
Internet and networking investments. Each quarter, Packet delivers coverage of
the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network
deployment and troubleshooting tips, configuration examples, customer case
studies, certification and training information, and links to scores of
in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet
· iQ Magazine is the quarterly
publication from Cisco Systems
designed to help growing companies learn how they can use technology to
increase revenue, streamline their business, and expand services. The
publication identifies the challenges facing these companies and the
technologies to help solve them, using real-world case studies and business
strategies to help readers make sound technology investment decisions. You can
access iQ Magazine at this
URL: http://www.cisco.com/go/iqmagazine
· Internet Protocol
Journal is a quarterly journal published by Cisco
Systems for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL: http://www.cisco.com/ipj
· World-class
networking training is available from Cisco.
You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
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