Supported Versions of VMware vSphere ESXi = ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

40 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

32 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.6 VM Configurations and IOPS
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
• For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.

Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0 U1 (inclusive of all updates, for all versions)

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

32 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

32 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.6 VM Configurations and IOPS
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
• For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.

Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0 U1 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 12000 concurrent agents 

8

16500

2.50 GHz

30 GB

1 x 146 GB

1

Live Data for 4000 concurrent agents 

4

5500

2.50 GHz

30 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.5 VM Configurations
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.
• For details about Live Data deployment, see the Other Limits section in the Solution Design Guide for Cisco Packaged Contact Center Enterprise.

Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Large Live Data 

8

16500

2.50 GHz

24 GB

1 x 146 GB

1

Small Live Data 

4

5500

2.50 GHz

24 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Remote Expert Mobile Application 

4

8400

2.50 GHz

4 GB

1 x 40 GB

1

Cisco Remote Expert Mobile Media Broker 

8

16800

2.50 GHz

8 GB

1 x 40 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. See the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide and the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, for instructions on database drive creation post-VM template deployment. 
• For more information on VM configurations, see
• Notes on Unified CCE Release 12.0 VM Configurations
• Virtualization for Unified Contact Center Enterprise - Additional Information
• Notes on UCS Tested Reference Configuration and Specs-based Support or Notes on Megahertz (MHz) Sizing.
• For all other details on hardware and VMware support, see Cisco Collaboration Infrastructure.
• For details on modeling VM placement on a user defined hardware configuration, see the Quote Collab application.