Supported Versions of VMware vSphere ESXi = ESXi 6.7, ESXi 7.0 and ESXi 8.0U1 (inclusive of all updates, for all versions)

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router for 48K 

6

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger for 48K 

8

12000

2.50 GHz

16 GB

1 x 80 GB

2

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client for Windows 10 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Client for Windows 11 

1

2.50 GHz

4 GB

1 x 80 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 48K 

18

36000

2.50 GHz

76 GB

1 x 146 GB

1

Live Data for 36K 

18

36000

2.50 GHz

76 GB

1 x 146 GB

1

Live Data for 24K 

12

24000

2.50 GHz

50 GB

1 x 146 GB

1

Live Data for 12K 

8

16500

2.50 GHz

40 GB

1 x 146 GB

1

Live Data for 4K 

4

5500

2.50 GHz

32 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 48k Agent Deployment 

12

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 36k Agent Deployment 

10

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24k Agent Deployment 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment. 
• For more information, please see
• Notes on Unified CCE Release 12.6 VM Configurations 
• Virtualization for Unified Contact Center Enterprise - Additional Information 
• For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. 
• For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. 
• Refer to Quote Collab for modeling VM placement on a user defined hardware configuration. 

Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, ESXi 7.0 and ESXi 8.0UI (inclusive of all updates, for all versions)

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 36K 

18

36000

2.50 GHz

68 GB

1 x 146 GB

1

Live Data for 24K 

12

24000

2.50 GHz

46 GB

1 x 146 GB

1

Live Data for 12K 

8

16500

2.50 GHz

32 GB

1 x 146 GB

1

Live Data for 4K 

4

5500

2.50 GHz

32 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 36k Agent Deployment 

10

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24k Agent Deployment 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment. 
• For more information, please see
• Notes on Unified CCE Release 12.6 VM Configurations 
• Virtualization for Unified Contact Center Enterprise - Additional Information 
• For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. 
• For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. 
• Refer to Quote Collab for modeling VM placement on a user defined hardware configuration. 

Supported Versions of VMware vSphere ESXi= 7.0 and ESXi 8.0U1 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client for Windows 10 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Client for Windows 11 

1

2.50 GHz

4 GB

1 x 80 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Live Data for 36K 

18

36000

2.50 GHz

68 GB

1 x 146 GB

1

Live Data for 24K 

12

24000

2.50 GHz

46 GB

1 x 146 GB

1

Live Data for 12K 

8

16500

2.50 GHz

30 GB

1 x 146 GB

1

Live Data for 4K 

4

5500

2.50 GHz

30 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 36k Agent Deployment 

10

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24k Agent Deployment 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment. 
• The RAM reservations for Live Data have changed since 12.5 FCS and what is captured in the virtualization wiki currently is the most up-to-date hardware resource requirements. 
• For more information, please see
• Notes on Unified CCE Release 12.5 VM Configurations 
• Virtualization for Unified Contact Center Enterprise - Additional Information 
• For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. 
• For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. 
• Refer to Quote Collab for modeling VM placement on a user defined hardware configuration. 

Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &

Capacity Point

VM Configuration Requirements

click to download OVA file for this version

vCPU

Megahertz (MHz)

Physical CPU Base Frequency

vRAM 

vDisk 

vNIC

Router 

4

4000

2.50 GHz

8 GB

1 x 80 GB

2

Logger 

4

6000

2.50 GHz

8 GB

1 x 80 GB 

2

Rogger 

4

5000

2.50 GHz

6 GB

1 x 80 GB 

2

Small PG 

2

2000

2.50 GHz

6 GB

1 x 80 GB

2

Medium PG 

2

4000

2.50 GHz

6 GB

1 x 80 GB

2

Large PG 

4

10000

2.50 GHz

6 GB

1 x 80 GB

2

Administration Client 

1

2.50 GHz

2 GB

1 x 40 GB

1

Administration Server - AW 

1

750

2.50 GHz

2 GB

1 x 80 GB

1

AW-HDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

AW-HDS-DDS 

4

5000

2.50 GHz

16 GB

1 x 80 GB 

1

HDS-DDS 

8

17500

2.50 GHz

16 GB

1 x 80 GB 

1

Extra Large Live Data 

12

24000

2.50 GHz

36 GB

1 x 146 GB

1

Large Live Data 

8

16500

2.50 GHz

24 GB

1 x 146 GB

1

Small Live Data 

4

5500

2.50 GHz

24 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server 

4

1500

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Identity Service (IdS) Server for 24k Agent Deployment 

8

3000

2.50 GHz

10 GB

1 x 146 GB

1

Cisco Remote Expert Mobile Application 

4

8400

2.50 GHz

4 GB

1 x 40 GB

1

Cisco Remote Expert Mobile Media Broker 

8

16800

2.50 GHz

8 GB

1 x 40 GB

1

Cisco Enterprise Chat and Email 

4

4000

2.50 GHz

20 GB

1 x 80 GB 

1

Notes:

• This Virtual Machine Template does not automatically provision the required application database virtual disk drive. Refer to the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide and the Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, for instructions on database drive creation post-VM template deployment. 
• For more information, please see
• Notes on Unified CCE Release 12.0 VM Configurations 
• Virtualization for Unified Contact Center Enterprise - Additional Information 
• For more details, see Notes for VM Configurations and IOPS or Notes for Megahertz Sizing. 
• For all other details on hardware and VMware support, refer to Cisco Collaboration Infrastructure. 
• Refer to Quote Collab for modeling VM placement on a user defined hardware configuration.