Acquisitions

SAN JOSE, Calif. - On September 30, 2020 Cisco (NASDAQ: CSCO) announced the closing of its acquisition of BabbleLabs, Inc., a privately held company based in Campbell, CA. BabbleLabs' technology uses advanced AI (Artificial Intelligence) techniques to distinguish human speech from any unwanted noise resulting in enhanced speech quality in communications and conferencing applications.

Work is now what you do – not where you go. Whether working remote or in the office, it’s now more important than ever to have technology and tools that help remove distractions so you can be more efficient and productive.

BabbleLabs complements Cisco’s focus on secure collaboration by processing noise removal 100% at the source where the noise happens (on the client side). BabbleLabs will align with Cisco’s strict data policies, complementing our longstanding commitment to security and privacy. All of this enables Webex to deliver a great user experience and helps our customers stay safe.

With the addition of BabbleLabs, Cisco will bring native noise removal capability to its entire Collaboration portfolio, delivering a best-in-class audio experience to Webex Meetings users wherever they are and however they connect.

Q: What has Cisco acquired?
A: Cisco acquired BabbleLabs, a company formerly headquartered in Campbell, CA. BabbleLabs' technology uses advanced AI (Artificial Intelligence) techniques to distinguish human speech from any unwanted noise resulting in enhanced speech quality in communications and conferencing applications.

Q: Can you explain BabbleLabs' offering?
A: BabbleLabs currently provides a software application that is designed to enhance speech quality, through background noise removal.

Q: Why did Cisco choose BabbleLabs?
A: In the age of remote work, background noise suppression has become table stakes. BabbleLabs' technology (powered by AI/ML) offers customers the most advanced noise removal and speech enhancement technology available today.

Q: Will Cisco continue to offer the BabbleLabs product?
A:  Cisco is committed to our customers’ success and long-term investment protection is important to us. We will maintain business continuity and will focus on creating value for our customers and partners through a rapid integration post-closeThe BabbleLabs’ noise removal technology is currently in customer trials with general availability for Webex Meetings desktop and select Webex Room devices slated for October, with full portfolio availability to follow.

Cisco is dedicated to our customers’ and partners’ success by maintaining business continuity with existing products and projects. We are committed to creating value for our customers through deeper integration of Cisco and BabbleLabs technologies, driving new revenue streams and delivering competitive differentiation.

BabbleLabs Customers and Partners:
If you are an existing customer or partner of BabbleLabs and have questions about your product or service, please continue to contact your existing BabbleLabs representative.

Cisco Customers and Partners:
If you are an existing customer or partner of Cisco and have questions about your product or services, please continue to contact your existing Cisco representative.

BabbleLabs customers should continue to use the existing process for support on installed BabbleLabs products. Cisco will notify you in advance of any change to the support process.

Cisco customers should continue to use the Cisco Technical Assistance Center (TAC) for technical support on Cisco products. For more information about opening a technical support case and for regional TAC telephone numbers, refer to Cisco Worldwide Support Contacts.