Incident Response
Connecting communities in crisis
As the world faces more natural disasters and humanitarian crises, Cisco uses advanced technologies and its expertise to meet critical communications needs.
Contact information
Emergency use
Response agencies can request an emergency activation during a catastrophic incident by emailing emergencyresponse@cisco.com.
Non-emergency inquiries
For general non-emergency inquiries, please email crisisresponse-info@cisco.com.
When crises occur, we can respond quickly
In 2003, Cisco established the Tactical Operations (TacOps) team to provide connectivity for those affected by crisis. In 2020, TacOps merged with the Cisco Critical Human Needs investment portfolio to optimize its social impact—becoming Cisco Crisis Response.
Emergency communications
We deploy emergency networking and communications equipment as well as personnel to install emergency networking gear.
Help creating solutions
We know what technologies can accomplish the most in an emergency and provide connectivity needs assessments and recommendations.
Technology support
Even if we can’t be there in person, we have remote capabilities and can provide virtual technology support.
Grants and matching gifts
We provide disaster grants to strategic nonprofit partners and run matching gift campaigns so that employees can support relief efforts.
Who and what we support
Public safety
Help for first responders and humanitarian organizations as they respond to emergencies.
Continuity of government
Technology that helps governments continue to respond to a crisis.
Critical infrastructure
Help for hospitals, utilities, and other essential services that communities depend on.
Using the network to transform humanitarian aid
Cisco and Mercy Corps entered a five-year partnership in 2017. The goal? To take advantage of networking technology to transform how humanitarian aid is conceived, delivered, evaluated, and sustained.
What’s inside Cisco Crisis Response
Our team
Our team includes technical engineers, operations and logistics coordinators, grant portfolio managers, and over 600 Cisco employees who volunteer their time and expertise.
Network Emergency Response Vehicle (NERV)
The Cisco Network Emergency Response Vehicle (NERV) is a ruggedized, resilient, and automated vehicle-based mobile command and communications resource that can provide mission-critical networking to recover after catastrophes.
Emergency Communications Unit
This trailer contains rapidly deployable and highly secure network, radio, and collaboration technologies. It is designed to fit into a C-17 cargo aircraft.
Emergency Communication Kit
The Cisco Emergency Communication Kit is designed to quickly, securely, and reliably establish voice and data communications in remote environments. (Only available in the United States.)
Rapid Response Kit
This kit is designed for emergency responders, assessment teams, and others who require a highly portable, lightweight, power-efficient, and secure network.
Mesh Response Kit
The Mesh Response Kit (MRK) is a mesh solution providing a wireless network for first responders, emergency managers, critical infrastructure, and similar agencies.
Phone Kit
The Phone Kit is a cloud-based telephony solution designed to provide additional IP phones to quickly expand voice services beyond the initial capacity of our other portable emergency communications platforms. (Only available in the United States.)
