Find answers to commonly asked questions. For manufacturing suppliers, please visit the portal provided to you during onboarding.
To have an invoice processed and paid, make sure that you have met the requirements on the following checklist:
Have all the necessary information and details been furnished to the Cisco accounts payable department to comply with relevant statutory requirements? Each country has its own legal, tax, and other invoicing requirements, and it is important that those requirements are met. If you need more information, talk to your Cisco contact.
Go to the accounts payable Information page, where you will find the correct address for invoices. If you already have a valid Cisco purchase order, you can find the address under the “Bill-to-Address” field. Refer to the Cisco purchase order explanation for more detail.
Ask the Cisco representative who is making the purchase for a valid Cisco purchase order. Most Cisco purchases require a valid Cisco purchase order prior to making a purchase. Sending an invoice without a valid purchase order may result in processing and payment delays.
Purchasing types in scope for Smart Buy will require the supplier to obtain the purchase order from the Ariba Network for suppliers. Please see Cisco Smart Buy.
Refer to the Cisco purchase order explanation for more information.
Visit the Cisco purchase order page for more information.
Go to the accounts payable Information page, where you will find the correct address for invoices. If you already have a valid Cisco purchase order, you can find the address under the “Bill-to-Address” field. Refer to the Cisco purchase order explanation PDF for more information.
A DUNS number is a unique, nine-digit series of numerals that identifies a business. As we continuously improve our automation and digitization capabilities across operations, a DUNS number is now required to do business with Cisco.
Visit Dun & Bradstreet to register and obtain a number free of charge.
All new supplier requests must be initiated by a Cisco representative. The process begins with the discussion of the requirements and pricing for goods and or services for Cisco. Read the information contained on the invited supplier guidelines and information page for comprehensive details around this process.
A DUNS number is a unique, nine-digit series of numerals that identifies a business. As we continuously improve our automation and digitization capabilities across operations, a DUNS number is now required to do business with Cisco.
Visit Dun & Bradstreet to register and obtain a number free of charge.
Your DUNS number must be associated with the purchasing site entity (which may differ from your headquarter location).
Visit the Cisco payment terms page for more information.
To get an invoice processed and paid, make sure that you have met the requirements on the following basic checklist:
Talk to your Cisco contact who is making the purchase to get a valid Cisco purchase order. Most Cisco purchases must be preceded with the issuance of valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay.
Talk to your Cisco contact who is making the purchase to get a valid Cisco purchase order. Most Cisco purchases must be preceded with the issuance of valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay.
Refer to the Cisco purchase order explanation for more information.
If you have received a Cisco purchase order and want to ask questions, talk to your Cisco contact who is making the purchase. That person's details can be found under the "Cisco Requestor" field on the Cisco purchase order document. Refer to the Cisco Purchase Order explanation for more information.
Purchasing types in scope for Smart Buy will require the supplier to obtain the PO from the Ariba Network. Please see Cisco Smart Buy for more information.
Cisco Smart Buy is a cloud-based, end-to-end buying and payment solution based on technology from SAP Ariba. Goods and services suppliers are required to be on the SAP Business Network.
The SAP Business Network for suppliers is more than just a supplier network; it's a $700 billion business commerce network representing 1.7 million buyers and suppliers globally where you can grow business and boost sales connecting with buyers anytime, anywhere. Suppliers can leverage this network for the following benefits:
Suppliers can do this by signing onto a single platform, working with many customers, not just one.
A detailed resource with Cisco's requirements is available through the supplier information portal.
There are two options for setting up an account on the SAP Business Network.
Chargeable documents include purchase orders and invoices.
Yes. Cisco has a digitized end-to-end procure-to-pay process and leverages the SAP platform for this process. As a result, it is a requirement for suppliers transacting with us to by on the SAP Business Network.
Contact your SAP Business Network administrator or SAP Business Network customer support.
Each supplier needs to designate one SAP Business Network administrator for the account, but as many as 250 user accounts can be set up per account for various roles with select privileges.
Catalogs deliver a consumer-like shopping experience and present content from Cisco's preferred suppliers with contracted prices. Catalog enablement is the first phase of the catalog management lifecycle, where suppliers are enabled on the SAP Business Network, trained about the process and tools, and learn how to share catalog content with Cisco. The SAP Business Network catalog's automated verification capability speeds updates, reduces workload, and improves accuracy. Catalog suppliers are also high-volume transaction suppliers and may utilize machine-to-machine transaction routing that requires an additional lead time for testing. For additional information, see the overview of the catalog management solution.
Catalogs published are only visible to the trading relationship established with that buyer. Catalog content submitted to Cisco should reflect Cisco’s negotiated prices and content. A public catalog can be published to showcase your offering to other potential customers.
From Cisco's perspective, a punch-out catalog is preferred. However, a Catalog Interchange Format (CIF) is also acceptable.
Only PO-related invoices can be submitted to the SAP Business Network. Invoices without POs will continue to be submitted through the aliases provided on the Supplier Guidelines page.
Information about the Next-Generation Cloud Delivery program from SAP can be found here (access governed by SAP).
Check out the step-by-step help for adding new supplier account names on the SAP Business Network.
Learn how to accept a trading relationship request/invitation from a customer.
You can use an existing account to connect with Cisco if you would like to manage all customer POs in one account. If you would like to create a new account, you can still use the same email as your email address, but not as your username. The username must be in the format of an email, but it does not need to be a valid email address. Try adding a 1 before the @ in your email and it will register as a new username for your new account.
Follow these instructions if you receive a username/password not found error on the SAP Business Network log-in page.
Follow these instructions when you can't find a purchase order.
This 4-minute video can help you learn how to send a Purchased Order-based invoice.
Note: If you don’t see a PO-based notification in your inbox, check your junk emails to see if you received a message from ‘order sender id’. In the email, select ‘Process Order’ to proceed with invoicing.
Yes; Cisco allows a non-PO invoice. Follow this guidance on which type of invoices are accepted by Cisco.
Configure your payment and bank information. For Cisco-specific questions, please reach out to the following mailers based on your respective country:
This 2-minute video provides step-by-step help on configuring your bank information. For additional questions, follow the guidance on the Accounts Payable Information Page for who to contact by country.
You must first contact Cisco to change this information. SAP must match what Cisco has in Oracle database to avoid payment delays. To change how Cisco pays your invoices, please reach out to the following mailers based on your respective country:
They will provide you with a new Remit ID, which you must then configure on your Ariba Network account.
To change the Remit ID in your settings, do the following:
1. Click on "Company Settings" in the top right-hand corner of the homepage
2. Select "Remittances" from the drop-down list
3. Select the address you want to edit and click "Edit"
4. Update the address to match the new information
5. Locate Cisco on your customer list. Under the address, enter the new Remit ID given to you by Cisco Accounts Payable team. Note: The Remit ID will be a unique identification number to you.
6. Save to update
If the error persists, please reach out to the following mailers based on your respective country:
Yes, Cisco requires that a PDF version of the invoice be attached.
Follow these instructions to view invoicing and transaction rules.
Find out how the SAP Business Network ensures its invoicing solution is compliant with U.S. tax rules.
Learn about the U.S. approach to e-invoices and the enforcement of taxes
Consult this list of possible error messages to learn their meanings and suggested resolutions.
Suppliers with enterprise accounts can find their submitted invoices in the outbox on the SAP Business Network. Each invoice will display a status, indicating whether it was received and approved by Cisco.
Suppliers with standard accounts can locate their invoice status through the dashboard on their SAP Business Network account homepage.
Standard Account: Access the invoice by clicking on the PO from the email. While on the PO, click on the invoice number under "related documents" on the right-hand side. From there, you will be able to view the history and details tab for the specific rejection reasons. Fix these issues and resubmit.
Yes, but the invoice must have a status of failed or rejected. For further information, refer to SAP Business Network supplier support.
Follow this step-by-step guidance if you need to edit and resubmit a failed or rejected invoice.
Standard Account: For Standard accounts (Light Enablement), contact the accounts payable department to inquire about submitted invoice payment status.
Watch this 2-minute video on how to view a scheduled payment.
Check if the email provided is valid. If you provided an email to us, your first PO will be sent to the email provided. Upon receiving that email, you will be prompted to process the order by creating an SAP Business Network Account or log into an existing account. Contact Cisco Supplier Support for additional questions.
For these issues, reach out to Supplier Support and the team will help investigate the issue.
Follow the instructions on slide 24 of the Enterprise Info PDF resource.
To make a change to the address you have on file with Cisco, contact the following mailers based on your respective country:
Reach out to your Cisco business partner and ask for a new supplier request in Ariba reflecting the new name of your company.
Yes.
Fax and email are no longer accepted. Invoices received via this method will be rejected.
For payment term questions, reach out to Payment Terms after reviewing our payment terms page.
All sourcing, RFI/RFP(s) either through Fieldglass or the SAP Business Network will remain the same as it is today.
No; These are separate but coordinated initiatives. For questions about payment terms, please reach out to your Cisco procurement contact.
Suppliers should ensure their remit to information is updated on the SAP Business Network account. For more information, please contact the following mailers based on your respective country:
The C-Worker Connect program will equip us with the processes, policy, and technology to procure the right talent for the right roles. This program will produce significant and lasting benefits for our suppliers, including:
With the introduction of four categories of contingent workers, we have updated some terms and conditions relating to our provisioning access for each category. These updates will help to ensure that work gets done conveniently and swiftly and that we can reduce turnaround times for lengthy processes. Changes include:
C-Worker Connect will streamline and standardize processes into a single enterprise platform and consolidate the functionality of multiple systems. Contingent worker transactions began transitioning to the C-Worker Connect system on September 10, 2023 by Cisco organization, with full deployment expected in Fiscal Year 2025.
If suppliers have ongoing work for multiple businesses units across Cisco throughout the phased deployment, they will be operating in existing systems and C-Worker Connect simultaneously. After the transition is completed in 2024 for all business units at Cisco, existing systems will be decommissioned, and all contracts will flow through C-Worker Connect.
Argentina
Australia
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
China
Costa Rica
Czechia
Denmark
Egypt
El Salvador
Finland
France
Germany
India
Ireland
Israel
Italy
Japan
Malaysia
Mexico
Netherlands
Norway
Pakistan
Panama
Philippines
Poland
Romania
Serbia
Singapore
Slovakia
Sri Lanka
Taiwan
Ukraine
United Kingdom
United States
Uruguay
For engagements running their course in current systems, the existing 15-day grace period will apply. When engagements are entered into C-Worker Connect, contingent workers will lose access within 24 hours of the contract end date. There is no longer a 15-day grace period for the contingent workers once the contract is entered in C-Worker Connect.
Yes; The change will affect all transactions in the countries that are included in the go-live.
The transition to C-Worker Connect won't change existing, supplier-specific laptop- provisioning arrangements.
Suppliers are required to deliver skills based on training. Cisco will train on specific processes and/or products only and when training is necessary for workers to effectively perform within their engagements.
Yes; Cisco will no longer allow for extensions of staff augmentation engagements once transactions are approved in the C-Worker Connect system.