Invoice Payment—United States and Canada

Invoices submitted to the United States

All fees for services you perform in the United States should be invoiced separately from goods and from services performed outside the United States if you are a:

  • A non-U.S. corporation, partnership, limited company, organization, agency, trust, or estate; or
  • A U.S. branch of a non-U.S. corporation, limited company, organization, agency, partnership, trust, or estate.

In addition, these invoices should clearly state that the services were performed in the United States, specifying the city and state.

Invoices for services performed outside the United States should expressly state that fact and specify the city and country where the services were performed. For example, you should state, "All services related to this invoice were performed outside the United States in [city] and [country]." For examples, refer to sample invoices (PDF).

Invoices submitted to the United States or Canada

Cisco prefers that invoices be transmitted electronically via Cisco Smart Buy (the Ariba Network).

  • Cisco Smart Buy (the Ariba Network)/cXML/EDI (Electronic Data Interchange)
  • Invoice Submission Rules for Suppliers (US and Canada)
  • All invoices and credit memos for Purchase Orders sent by Cisco should be submitted via your Ariba Network account
  • Any manual invoices submitted to accounts payable (email or mail) with an Ariba purchase order number will not be accepted for processing
  • PO nomenclature is USA000EPXXXXX (US) or CAN000EPXXXXX (Canada)
  • Cisco will no longer accept invoices via email or mail (paper) unless doing so is deemed a regulatory requirement in the specified geography. Moving forward, all invoices for indirect spend must be sent through the Ariba Network except for specific categories where an automated electronic transmission channel already exists.

For information on billing through these channels, please reach out to ciscosuppliersupport@cisco.com.

Any exceptions from the above can follow the below process (Oracle Purchase Orders or Non-PO invoices)

Submission Addresses

For U.S. and Canada invoices only, submit invoices to one of the following addresses:

United States

Entities: Cisco Systems, Inc. (Cisco Inc) or Cisco Systems, Int’l BV (Cisco Int’l BV)
Submit by:
Email: invoice@cisco.com

Note: Inquiries submitted to the above email alias will not be processed. View inquiry contact information.

OR

Mailing address:
Cisco Systems, Inc. (Cisco Inc) OR Cisco Systems, Int'l BV (Cisco Int'l BV)
Accounts Payable
Post Office Box 696024
San Antonio, TX 78269

Canada

Entity: Cisco Systems Canada Co.

Email: cainvoice@cisco.com (one invoice per email)

Note: Inquiries submitted to the above email alias will not be processed. View inquiry contact information.

OR

Mailing Address:
Cisco Systems Canada Co.
Accounts Payable
Post Office Box 696092
San Antonio, TX 78269

Additional Requirements

  • The Cisco purchase order number must appear on your invoice for all services and products that require a purchase order. If no purchase order is required, the requester name and department number must appear on the invoice.
  • The invoice must match line items, descriptions, quantities, and prices with the corresponding information on the purchase order. If the information does not match exactly, payment may be delayed.
  • Use the same supplier name on the invoice as is on the purchase order.
  • Do not invoice for items that are not on the purchase order.
  • Do not invoice Cisco prior to the delivery of the material or services.

Help and Support

All Smart Buy full (enterprise) enabled suppliers can view their invoice status directly in their network account 24/7. Any enablement related queries should go to ciscosuppliersupport@cisco.com.

For all Oracle PO and Non-PO-based invoices, sign up to use Cisco iSupplier Inquiry Portal. iSupplier is a powerful platform which allows you to access the latest information including purchase orders, invoices, and payment status real time. This is secure self-service portal that can save your waiting time for inquiries.

For more information on how to register, please send an email to ISUPPLIER_ADMIN@CISCO.COM. More information can be found here

Other Questions

Please submit your case using our new Supplier Support Portal that is available for all our Cisco Connection Online ID (CCOID) registered suppliers. Once you log in to the Supplier Support Portal, you can click on Get Support and select the relevant service offering from the list.

  • Invoice To Pay: For all invoice and payment related queries
  • Vendor Management: For all vendor master setup related queries

If you don't have a CCOID (found at the bottom of the personal tab in your Cisco account profile), click on Register and complete the one-time registration process.

Or send email to:

  • apquery@cisco.com for invoices issued by the following entities: Cisco, Inc., and Cisco Int'l BV
  • caapquery@cisco.com for invoices issued by the following entities: Cisco Kanata, and Cisco Canada

Email support will soon be discontinued. Use of the Supplier Support Portal is recommended.