Information!
Beginning December 8, 2024, when one or more RMA replacement parts are not registered on a contract, Cisco will use commercially reasonable efforts to provide replacement parts and deliver next business day. Please review your service contract to keep it up-to-date and avoid delivery changes.
Read announcementWelcome to Cisco Service Logistics Support Center
Cisco provides around-the-clock logistics support for service warranty hardware replacements (RMA) to all customers, partners, resellers, and distributors. A Cisco.com login may be required to view these tools.
Service Hardware Replacement (RMA) assistance
Check the status of an RMA
Visit Support Case Manager (SCM) to check RMA status.
Return a replaced part
For Service or Warranty RMAs, use POWR. For all other returns, use the Cisco Returns Portal.
Create an RMA
Open a case with Cisco Technical Assistance Center (TAC).
Contact the Logistics Support Center
Please have your Cisco.com User ID, Contract and Serial number(s) ready when you contact Cisco Logistics Support Center to prevent any delays with your support request.
Contact the Logistics Support Center by phone
| Region | Phone number |
| North, Central, South America | +1 800 553 2447 (Option 4) |
| Europe, Middle East, Africa – Order, Create, and Fulfillment | +31 20 485 4200 |
| Europe, Middle East, Africa – Defective Returns | +31 20 357 3586 |
| Asia-Pacific | +61 2 8446 3411 (Option 4) |
| India | 800 100-1364 (Option 4) |
| Greater China | +86 400 810 8886 |
| Japan | +81 3 6738 5696 |
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Additional resources
Cisco Returns Portal
Learn more about Cisco's asset returns programs.
Commerce Tool
Configure, quote, and place an order with Cisco.
Service Availability
Hardware replacement and onsite support services availability.