Cisco Renewals and Installed-Base Dashboard

You must be a customer with a valid Cisco ID (CCO ID) assigned at the proper access level.

• To learn how to create a CCO ID and request access to your contracts, see the access section of the renew.cisco.com user guide.
• If you already have a valid CCO ID but see an incorrect screen when attempting to log in, explore the additional information below.

If you see this message, it means your CCO ID is not assigned to the proper access level to use renew.cisco.com. Follow the instructions on that screen to troubleshoot. These instructions are also listed here for easy reference:

• Go to the Customer Service Hub.
• Search for "CCW-R Quoting Tool Support" and select "Open a Case".

• In the "Type of Request" drop-down menu, choose "Access Issues" and fill in all required information.

If you see the CCW-R Subscriptions & Services screen when logging in, you may have contracts that are not available on renew.cisco.com due to the total contract value size. Or you may not have the proper access level. Please use the bot or reach out to a specialist for support.

When you navigate to renew.cisco.com, you'll be prompted to log in. Enter your CCO ID, then hit "Next." Select "Forgot password?" and follow the provided instructions. You should receive an email with directions for resetting your password. You can then log in using your updated credentials.

If you do not receive the password reset email, it's possible you do not have a CCO ID. View the "How do I gain access to the dashboard?" section above to learn more.

You will have visibility into all your expiring, expired, and active contracts and subscriptions, as well as information on LDoS and uncovered assets, with line-level details such as install site location and serial numbers. A partner sidebar on the left-hand side of the dashboard allows you to toggle between the all-partner view or items for a specific partner.

• Contracts and subscriptions:
• Expiring: 180 days prior to expiration to 30 days overdue
• Expired: software 31–180 days overdue, services 31–365 days overdue
• Active: any valid contracts or subscriptions not currently up for renewal
• LDoS assets: Any line items that are nearing LDoS that you will no longer be able to get support coverage for
• Uncovered assets: Any line items that do not currently have support coverage

We regularly add new features and functions so be on the lookout.

If you do not have any contracts or subscriptions for the selected timeframe, you will see a message noting that. If you feel there are items missing from your dashboard or see different data than you expected to, use the chat bot to speak to a representative within the dashboard (see the additional support section of the user guide) or contact us.

• Request or view quotes:
• If a quote is not yet available for a contract or subscription you'd like to renew, you will have the option to request a quote from your partner. Simply fill out your contact information and provide partner contact information so we can move quickly.
• If a quote is already available, you can view the quote details and edit (including changing the currency, removing line items, or reviewing upgrade opportunities). Once ready, you can notify your partner to order.
• The dashboard will also note any subscriptions that are set to auto-renew. If you have any questions about these subscriptions, you can request to be contacted by your partner.
• Use the search bar to find items by contract number, product name, instance number, PAK/serial number, or subscription ID.
• Share the details with a colleague. This will send an email to the colleague and prompt them to log in to renew.cisco.com with their CCO ID to view.
• Download line-level details into a Microsoft Excel document to easily share or review.
• Select any items nearing LDoS that you'd like information from Cisco or your partner about replacement or migration services.
• See what assets are uncovered and select what items you'd like information from Cisco or your partner about support services to attach.

Use the search bar to find items by contract number, product name, instance number, PAK/serial number, or subscription ID. You can also use manually find the contract / subscription using the partner sidebar on the left-hand side of your screen to select the partner it is with, then toggle between the expiring, expired, or active tabs.

If you still can't find the contract/subscription, it may be owned by your partner; the data may not be up to date; or the contract may have been terminated. Use the chat bot to speak to a representative within the dashboard (see the additional support section of the user guide) or reach out to one of our specialists for support.

The email address used for notifications may be different than the CCO ID you are using to log in to renew.cisco.com. This will cause you to see different contracts than what is highlighted in your email notifications. Here are recommended actions you can take to ensure your email for notifications and CCO ID are associated to the same location:

• Log in to renew.cisco.com with the same CCO ID in which you received the email.
• Create a CCO ID to match the email being used for notifications.
• Confirm your CCO ID is aligned to your current job and role.

If you have tried these steps and still do not see the details you are expecting, you may need to update your company information so that your data matches. Use the chat bot to speak to a representative within the dashboard (see the additional support section of the user guide) or reach out to a specialist for support.

Learn more about requesting to receive email reminders below.

If you do not see any data when you log in to the dashboard, there may be a field missing within our data (your CCO ID may not be complete or it may not be associated to the proper access level). Use the chat bot to speak to a representative within the dashboard (see the additional support section of the user guide) or contact us.

In the dashboard, you will see a "Subscribe for Renewal" link to the top right of the contract table. Complete the form and submit it to let Cisco know you are interested in receiving monthly renewal reminders. If eligible, you will begin receiving email reminders. If the option is grayed out, it means you have previously subscribed to renewal notifications.