The Cisco Customer Response Solutions 6.0 has been retired and is no longer supported.
End-of-Sale Date: 2011-04-08
End-of-Support Date: 2014-04-30
Cisco's End-of-Life Policy
You can view a listing of available Cisco Unified Contact Center Express offerings that best meet your specific needs
If you want support information for the Cisco Customer Response Solutions 6.0 documentation, it may be available through Cisco.com Search or in the Cisco Community