Crosswork Network Automation Automated Assurance Use Cases At a Glance

Drive proactive assurance operations and deliver standout customer experiences

To stay competitive, Communication Service Providers (CSPs) need a network architecture that is flexible and enables service delivery anywhere and everywhere based on simplified and intelligent management and operations. But they also need to be able to respond rapidly to service-impacting issues. However, current assurance tools are inadequate to handle the needs of complex and dynamic, multivendor, multidomain networks. Processes are inefficient, context is limited, and tools are fragmented and domain specific. As a result, network service disrupts and dissatisfied customers churn.

Crosswork Network Automation’s automated assurance approach shifts the focus from reactive to proactive—so you can find and resolve problems before customers are impacted, even as you rein in capital and operational expense.

Advanced automation solutions work together to provide end-to-end visibility across the network with continuous, data-driven insights to help you optimize dynamically and take swift action to resolve anomalies for consistent service quality, performance, and end-user experience.

With simplified operational setup and unified operations, you can deliver the outstanding customer experiences and differentiated services your customers expect.

●     Go beyond manual, inefficient processes. Avoid lengthy instrumentation of the network and start monitoring service health immediately. Launch differentiated services quickly, and scale rapidly.

●     Drive collaboration across operational domains. Unify operations across the Service Operations Center (SOC), Network Operations Center (NOC), and engineering for operational efficiency.

●     Identify critical issues before service is disrupted. Use anomaly detection with millisecond response times and predictive analytics to proactively troubleshoot and resolve problems before your customers are impacted.

Real-time monitoring, advanced traffic engineering, and machine learning–powered analytics work together so you can operate efficiently, optimize dynamically, and get to the root causes of problems fast for quick resolution.

Unified, Service-Centric Approach

Benefits

●     Respond to network performance anomalies in milliseconds, reducing Mean Time to Resolution (MTTR) and providing superior Quality of Experience (QoE)

●     Reduce Operating Expenses (OpEx) by building efficiency in assurance operations across multivendor, multilayer, and multidomain transport networks.

●     Plan, provision, and assure differentiated services faster by reducing operational complexity and time needed to deploy and maintain services with stringent performance requirements.

Extend the benefits of intent-based networking with a top-down, customer experience–driven approach

Crosswork employs a unified, top-down approach for ensuring outstanding Quality of Service (QoS) and Quality of Experience (QoE). It links service health that is monitored and maintained at the top all the way down to health of the infrastructure components that enable that service.

At the top, SOC operators use high-level analysis, dashboards, and real-time alerts to determine if service is degrading. If an issue is identified, operators in the NOC use active topology views to pinpoint underlying reasons behind the problem and to understand which infrastructure component is impacted.

Intent-based assurance and performance monitoring can begin at the moment of activation. Secure market-leading support for multiple vendors, technologies and domains, and resolve performance anomalies with millisecond response times and microsecond latency measurements.

Bridge the gap between customer experience and network health

●     Cisco Provider Connectivity Assurance (formerly Accedian Skylight) provides an integrated view of network and service quality. Test transport service end-to-end against the intent defined using machine learning–powered analytics and secure fast and precise performance insights.

●     Crosswork Hierarchical Controller creates a unified “source of truth” across IP and optical networks with end-to-end visualization and software-defined control for the NOC. Easily identify cause-effect relationships across layers with a single dashboard view.

●     Crosswork Network Controller provides detailed topology visualization and granular visibility into changing network conditions, maximizing intent-based health monitoring and network optimization for the IP domain.

●     Cisco® Optical Controller acts as a provisioning controller for the optical network, while collecting information about inventory and topology. Cisco Optical Controller monitors the topology (physical and virtual) of the network notifying of changes, while supporting optical path creation and deletion.

Get proactive and exceed service expectations today

When you deliver standout experiences to your customers, you boost their confidence, trust, and loyalty. Automated assurance can help you increase agility so you can launch new, differentiated services faster while driving efficient, cost-effective operations. Learn more in this whitepaper.