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EOL13639 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Crosswork Situation Manager. The last day to order the affected product(s) is May 19, 2021. The last day to renew or add to an existing subscription is May 19, 2021. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Table 1. End-of-Life Milestones and Dates for the Cisco Crosswork Situation Manager
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
November 18, 2020 |
| End-of-Sale Date * |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 19, 2021 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
May 19, 2021 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
May 19, 2022 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
May 19, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
May 19, 2021 |
| End of Change/Renewal Date *: Subscription |
The last date to Renew or Add to an existing subscription. |
May 19, 2021 |
| Last Date of Support **: Subscription |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
May 31, 2024 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| OAD-SPN-A-CSM-L |
Offer Attribution (Daily) for SPNA CSM |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| OAI-SPN-A-CSM-L |
Offer Attribution (Immediate) for SPNA CSM |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SITMGR-CO-RTM |
Cisco Crosswork Situation Manager ME CO RTM License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SITMGR-CO-SW-K9 |
Cisco Crosswork Situation Manager CO SW License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SITMGR-RTM |
Situation Manager ME RTM Lic.(Term and Qty based unit price) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SITMGR-SW-K9 |
Cisco Crosswork Situation Manager SW License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SPAUTO-SITMGR |
Cisco Crosswork Situation Manager ATO |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SPAUTO-SITMGR-CO |
Cisco Crosswork Situation Manager CO ATO |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SPNA-A-CSM-L |
CW Situation Manager Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| SPNA-AUTO-CSM |
SPNA Automation - CW Situation Manager |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers wishing to explore migration options may want to learn about Moogsoft’s focus on cloud AIOps architecture. Cisco Account Teams may direct customers to the Moogsoft announcement: 'Moogsoft Announces Focus on Cloud AIOps Architecture to Deliver Agility' https://www.moogsoft.com/pressroom/moogsoft-focus-cloud-first-aiops/. Account Teams may also engage a Moogsoft representative to demonstrate their cloud AIOps product and present their cloud roadmap by sending an email to csm-migration@cisco.com Customers deciding to migrate to Moogsoft’s cloud AIOps product may transact directly with Moogsoft.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.