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EOL13226
Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence IX5000 Series. The last day to order the affected product(s) is October 25, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Note: For customers with continued interest in this product and the immersive space, please reach out to your Cisco Sales Account Manager or Partner Account Manager.
Table 1. End-of-life milestones and dates for the Cisco TelePresence IX5000 Series
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 25, 2019 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
October 25, 2019 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 25, 2019 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
October 24, 2020 |
| End of Vulnerability/Security Support: |
The last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue. |
October 24, 2022 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
October 24, 2020 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
October 24, 2020 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
January 20, 2024 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2024 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
| CTS-5K-18-SEAT-UPG |
CTS-IX5000 6 Seat Table to 18 Seat Table Upgrade Kit |
| CTS-5K-6-SEAT-TBL |
CTS-IX5000 6 Seat Table Option |
| CTS-5K-70-G1 |
CTS-IX5000 70 Display, 1 Qty |
| CTS-5K-70-G1= |
CTS-IX5000 70 Display, 1 Qty |
| CTS-5K-AMP-PWR |
CTS-IX5000 Audio Amplifer Power Brick |
| CTS-5K-AMP-PWR= |
CTS-IX5000 Audio Amplifer Power Brick |
| CTS-5K-AMP-SUBWFR |
CTS-IX5000 Audio Subwoofer Amplifier |
| CTS-5K-AMP-SUBWFR= |
CTS-IX5000 Audio Subwoofer Amplifier |
| CTS-5K-BZL-KIT |
CTS-IX5000 Horizontal and Vertical Display Bezel |
| CTS-5K-BZL-KIT= |
CTS-IX5000 Horizontal and Vertical Display Bezel |
| CTS-5K-CAM-CLSTR |
CTS-IX5000 Camera Cluster |
| CTS-5K-CAM-CLSTR= |
CTS-IX5000 Camera Cluster |
| CTS-5K-CAM-HS |
CTS-IX5000 Plastic Camera Housing |
| CTS-5K-CAM-HS= |
CTS-IX5000 Plastic Camera Housing |
| CTS-5K-CAM-TOOL |
CTS-IX5000 Camera Alignment Tool, QTY 2 |
| CTS-5K-CAM-TOOL= |
CTS-IX5000 Camera Alignment Tool, QTY 2 |
| CTS-5K-CBL-70DSP |
CTS-IX5000 Cable kit for main the main displays |
| CTS-5K-CBL-70DSP= |
CTS-IX5000 Cable kit for main the main displays |
| CTS-5K-CBL-AUX-6M= |
HDMI-DVI display cable for data displays, 6M |
| CTS-5K-CBL-B-KIT |
CTS-IX5000 Back Row Table Cable Kit |
| CTS-5K-CBL-CODEC |
CTS-IX5000 Cable kit for the Encoder |
| CTS-5K-CBL-CODEC= |
CTS-IX5000 Cable kit for the Encoder |
| CTS-5K-CBL-CUP-KIT |
CTS-IX5000 Presentation Cable Cup |
| CTS-5K-CBL-CUP= |
CTS-IX5000 Presentation Cable Cup |
| CTS-5K-CBL-DISP= |
CTS-IX5000 3m HDMI-DVI display cable |
| CTS-5K-CBL-EP |
CTS-IX5000 Cable Kit for speaker, lights and camera |
| CTS-5K-CBL-EP= |
CTS-IX5000 Cable Kit for speaker, lights and camera |
| CTS-5K-CBL-F-KIT |
CTS-IX5000 Front Row Table Cable Kit |
| CTS-5K-CBL-HOST |
CTS-IX5000 Cable kit for the Host CPU |
| CTS-5K-CBL-HOST= |
CTS-IX5000 Cable kit for the Host CPU |
| CTS-5K-CBL-R1-AC |
CTS-IX5000 Cable kit, front row AC cables |
| CTS-5K-CBL-R1-AC= |
CTS-IX5000 Cable kit, front row AC cables |
| CTS-5K-CBL-R1-LAP |
CTS-IX5000 Cable kit, front row table Ethernet Lapconns |
| CTS-5K-CBL-R1-LAP= |
CTS-IX5000 Cable kit, front row table Ethernet Lapconns |
| CTS-5K-CBL-R1-MIC |
CTS-IX5000 Cable kit, front row table audio |
| CTS-5K-CBL-R1-MIC= |
CTS-IX5000 Cable kit, front row table audio |
| CTS-5K-CBL-R1-SW |
CTS-IX5000 Cable kit, front row table switch |
| CTS-5K-CBL-R1-SW= |
CTS-IX5000 Cable kit, front row table switch |
| CTS-5K-CBL-R2-AC |
CTS-IX5000 Cable kit, back row AC cables |
| CTS-5K-CBL-R2-AC= |
CTS-IX5000 Cable kit, back row AC cables |
| CTS-5K-CBL-R2-LAP |
CTS-IX5000 Cable kit, back row table Ethernet Lapconns |
| CTS-5K-CBL-R2-LAP= |
CTS-IX5000 Cable kit, back row table Ethernet Lapconns |
| CTS-5K-CBL-R2-MIC |
CTS-IX5000 Cable kit, back row table audio |
| CTS-5K-CBL-R2-MIC= |
CTS-IX5000 Cable kit, back row table audio |
| CTS-5K-CBL-R2-SW |
CTS-IX5000 Cable kit, back row switches |
| CTS-5K-CBL-R2-SW= |
CTS-IX5000 Cable kit, back row switches |
| CTS-5K-CBL-RTR-KIT |
CTS-IX5000 Presentation cable, Retractor Assy |
| CTS-5K-CBL-RTR= |
CTS-IX5000 Presentation cable, Retractor Assy |
| CTS-5K-CBL-RUN |
CTS-IX5000 Cable Runner Assy |
| CTS-5K-CBL-RUN-A |
CTS-IX5000 Cable Runner Assy For Use With Lower Aux Display |
| CTS-5K-CBL-RUN-A= |
CTS-IX5000 42 Aux Display Brackets and Cable Runner |
| CTS-5K-CBL-RUN= |
CTS-IX5000 Cable Runner Assy |
| CTS-5K-CBL-SUBW |
CTS-IX5000 Cable Kit for the Subwoofer |
| CTS-5K-CBL-SUBW= |
CTS-IX5000 Cable Kit for the Subwoofer |
| CTS-5K-CTRL-DVX-10 |
Touch 10 Control Device - selectable option for IX5x00 |
| CTS-5K-DISP42 |
CTS-IX5000 42 |
| CTS-5K-DISP42= |
CTS-IX5000 42 |
| CTS-5K-ENCODER |
CTS-IX5000 Encoder / Decoder for World Wide Shipment |
| CTS-5K-ENCODER-CH |
CTS-IX5000 Encoder / Decoder For China Only |
| CTS-5K-ENCODER-CH= |
CTS-IX5000 Encoder / Decoder For China Only |
| CTS-5K-ENCODER= |
CTS-IX5000 Encoder / Decoder for World Wide Shipment |
| CTS-5K-EP-CBL-KIT |
CTS-IX5000 Endpoint Cable Kit |
| CTS-5K-EP-HW-KIT |
CTS-IX5000 Endpoint Hardware Kit |
| CTS-5K-EP-HW-KIT= |
CTS-IX5000 Endpoint Hardware Kit |
| CTS-5K-EP-PDU |
CTS-IX5000 End Point Power Distribution Unit, 1 Qty |
| CTS-5K-EP-PDU= |
CTS-IX5000 End Point Power Distribution Unit, 1 Qty |
| CTS-5K-FAB-PNL-B |
CTS-IX5000 Back Table Panels Fabric Set |
| CTS-5K-FAB-PNL-B= |
CTS-IX5000 Back Table Panels Fabric Set |
| CTS-5K-FAB-PNL-EP |
CTS-IX5000 End-Point Panel Fabric Set |
| CTS-5K-FAB-PNL-EP= |
CTS-IX5000 End-Point Panel Fabric Set |
| CTS-5K-FAB-PNL-F |
CTS-IX5000 Front Row Table Panels Fabric Set |
| CTS-5K-FAB-PNL-F= |
CTS-IX5000 Front Row Table Panels Fabric Set |
| CTS-5K-FASCIA-KIT |
CTS-IX5000 Fascia Top and Bottom |
| CTS-5K-FASCIA-KIT= |
CTS-IX5000 Fascia Top and Bottom |
| CTS-5K-HOSTCPU |
CTS-IX5000 Host CPU for World Wide Shipment |
| CTS-5K-HOSTCPU-CH |
CTS-IX5000 Host CPU For China Only |
| CTS-5K-HOSTCPU-CH= |
CTS-IX5000 Host CPU For China Only |
| CTS-5K-HOSTCPU= |
CTS-IX5000 Host CPU for World Wide Shipment |
| CTS-5K-HW-BR-KIT |
CTS-IX5000 Back Row Table Hardware Kit |
| CTS-5K-HW-BR-KIT= |
CTS-IX5000 Back Row Table Hardware Kit |
| CTS-5K-HW-FR-KIT |
CTS-IX5000 Front Row Table Hardware Kit |
| CTS-5K-HW-FR-KIT= |
CTS-IX5000 Front Row Table Hardware Kit |
| CTS-5K-LC-SWITCH |
Catalyst 2960C Switch 12 FE PoE, 2 x Dual Uplink, Lan Base |
| CTS-5K-LED-KIT |
CTS-IX5000 LED Light Fixtures Kit |
| CTS-5K-LED-KIT= |
CTS-IX5000 LED Light Fixtures Kit |
| CTS-5K-LEGS-BACK |
CTS-IX5000 Table Back Row Legs |
| CTS-5K-LEGS-BACK= |
CTS-IX5000 Table Back Row Legs |
| CTS-5K-LEGS-FRNT |
CTS-IX5000 Table Front Row Legs |
| CTS-5K-LEGS-FRNT= |
CTS-IX5000 Table Front Row Legs |
| CTS-5K-LPS-MECH |
Mechnical Kit for Lapconn Switch |
| CTS-5K-LPS-MECH= |
Mechnical Kit for Lapconn Switch |
| CTS-5K-MECH-FRAME |
CTS-IX5000 Endpoint Frame Kit |
| CTS-5K-MECH-FRAME= |
CTS-IX5000 Endpoint Frame Kit |
| CTS-5K-MIC |
CTS-IX5000 Microphone, 1 Qty |
| CTS-5K-MIC-TA |
CTS-IX5000 Turn Around Microphone, 1 Qty |
| CTS-5K-MIC-TA= |
CTS-IX5000 Backward Facing Microphone, 1 Qty |
| CTS-5K-MIC= |
CTS-IX5000 Microphone, 1 Qty |
| CTS-5K-MTL-BR-KIT |
CTS-IX5000 Back Row Table Sheetmetal Kit |
| CTS-5K-MTL-BR-KIT= |
CTS-IX5000 Back Row Table Sheetmetal Kit |
| CTS-5K-MTL-FR-KIT |
CTS-IX5000 Front Row Table Sheetmetal Kit |
| CTS-5K-MTL-FR-KIT= |
CTS-IX5000 Front Row Table Sheetmetal Kit |
| CTS-5K-MUTE-BTN |
CTS-IX5000 Mute Button |
| CTS-5K-MUTE-BTN= |
CTS-IX5000 Mute Button |
| CTS-5K-R2-15M-DP= |
Mic cable, 15m |
| CTS-5K-SEISMIC |
CTS-IX5000 Seismic Bracket Kit |
| CTS-5K-SEISMIC= |
CTS-IX5000 Seismic Bracket Kit |
| CTS-5K-SPKR |
CTS-IX5000 Main Speakers, 1 Qty |
| CTS-5K-SPKR= |
CTS-IX5000 Spare Main Speaker, 1 Qty |
| CTS-5K-SUBWOOFER |
CTS-IX5000 Audio Subwoofer |
| CTS-5K-SUBWOOFER= |
CTS-IX5000 Audio Subwoofer |
| CTS-5K-TBL-H-18S |
CTS-IX5000 Front and Back Row Hickory Table Tops, 18 Seats |
| CTS-5K-TBL-H-18S= |
CTS-IX5000 Front and Back Row Hickory Table Tops, 18 Seats |
| CTS-5K-TBL-H-6S |
CTS-IX5000 Front Row Hickory Table Top, 6 Seats |
| CTS-5K-TBL-H-6S= |
CTS-IX5000 Front Row Hickory Table Top, 6 Seats |
| CTS-5K-TBL-M-18S |
CTS-IX5000 Front and Back Row Maple Table Tops, 18 Seats |
| CTS-5K-TBL-M-18S= |
CTS-IX5000 Front and Back Row Maple Table Tops, 18 Seats |
| CTS-5K-TBL-PDU |
CTS-IX5000 Power Distribution Unit for Table, 1 Qty |
| CTS-5K-TBL-PDU= |
CTS-IX5000 Power Distribution Unit for Table, 1 Qty |
| CTS-5K-TBL-W-18S |
CTS-IX5000 Front and Back Row Walnut Table Tops, 18 Seats |
| CTS-5K-TBL-W-18S= |
CTS-IX5000 Front and Back Row Walnut Table Tops, 18 Seats |
| CTS-5K-TBL-W-6S |
CTS-IX5000 Front Row Walnut Table Top, 6 Seats |
| CTS-5K-TBL-W-6S= |
CTS-IX5000 Front Row Walnut Table Top, 6 Seats |
| CTS-5K-TDM |
CTS-IX5000 Time Division Multiplex |
| CTS-5K-TDM= |
CTS-IX5000 Time Division Multiplex |
| CTS-5K-THERM-PNLS |
CTS-IX5000 Endpoint Thermoform Panels |
| CTS-5K-THERM-PNLS= |
CTS-IX5000 Endpoint Thermoform Panels |
| CTS-5K-UI-SWITCH |
Catalyst 2960C Switch 8 FE PoE, 2 x Dual Uplink, LAN Base |
| CTS-5K-WHTBD-TOOL |
CTS-IX5000 Whiteboard Alignment Tool, QTY 4 |
| CTS-5K-WHTBD-TOOL= |
CTS-IX5000 Whiteboard Alignment Tool, QTY 4 |
| CTS-IX5000 |
Cisco TelePresence IX5000 |
| CTS-IX5000-DEV-KIT |
Cisco TelePresence IX5000 Dev Kit - For ATP Partners Only |
| CTS-IX5200 |
Cisco TelePresence IX5200 |
| CTS-LAPCONN-AP |
TelePresence Laptop Connectivity - Asia Pacific |
| CTS-LAPCONN-AP= |
TelePresence Laptop Connectivity - Asia Pacific |
| CTS-LAPCONN-AR |
TelePresence Laptop Connectivity - Argentina |
| CTS-LAPCONN-AR= |
TelePresence Laptop Connectivity - Argentina |
| CTS-LAPCONN-AU |
TelePresence Laptop Connectivity - Australia |
| CTS-LAPCONN-AU= |
TelePresence Laptop Connectivity - Australia |
| CTS-LAPCONN-BZ |
TelePresence Laptop Connectivity - Brazil |
| CTS-LAPCONN-BZ= |
TelePresence Laptop Connectivity - Brazil |
| CTS-LAPCONN-CE |
TelePresence Laptop Connectivity - Central Europe |
| CTS-LAPCONN-CE= |
TelePresence Laptop Connectivity - Central Europe |
| CTS-LAPCONN-CN |
TelePresence Laptop Connectivity - China |
| CTS-LAPCONN-CN= |
TelePresence Laptop Connectivity - China |
| CTS-LAPCONN-ID |
TelePresence Laptop Connectivity - India, UAE |
| CTS-LAPCONN-ID= |
TelePresence Laptop Connectivity - India, UAE, S Africa |
| CTS-LAPCONN-ISR |
TelePresence Laptop Connectivity - Israel |
| CTS-LAPCONN-ISR= |
TelePresence Laptop Connectivity - Israel |
| CTS-LAPCONN-ITA |
TelePresence Laptop Connectivity - Italy |
| CTS-LAPCONN-ITA= |
TelePresence Laptop Connectivity - Italy |
| CTS-LAPCONN-JP |
TelePresence Laptop Connectivity - Japan |
| CTS-LAPCONN-JP= |
TelePresence Laptop Connectivity - Japan |
| CTS-LAPCONN-NA |
TelePresence Laptop Connectivity - North America |
| CTS-LAPCONN-NA= |
TelePresence Laptop Connectivity For Knee Knockers - NA |
| CTS-LAPCONN-SA |
TelePresence Laptop Connectivity - South Africa |
| CTS-LAPCONN-SA= |
TelePresence Laptop Connectivity - South Africa |
| CTS-LAPCONN-SK |
TelePresence Laptop Connectivity - Slovakia - Type E socket |
| CTS-LAPCONN-SK= |
TelePresence Laptop Connectivity - Slovakia - Type E socket |
| CTS-LAPCONN-SWI |
TelePresence Laptop Connectivity - Switzerland |
| CTS-LAPCONN-SWI= |
TelePresence Laptop Connectivity - Switzerland |
| CTS-LAPCONN-UK |
TelePresence Laptop Connectivity - United Kingdom |
| CTS-LAPCONN-UK= |
TelePresence Laptop Connectivity - United Kingdom |
| CTS-MON-42-WW |
Cisco TelePresence 42 Inch Auxiliary Display - World Wide |
| CTS-MON-55-WW |
Cisco TelePresence 55 Inch Auxiliary Display - World Wide |
| CTS-MON-55-WW= |
Cisco TelePresence 55 Inch Auxiliary Display - World Wide |
| PWR-CORD-JP |
TelePresence NEMA 15 Power Cord - Japan |
| PWR-CORD-JP= |
TelePresence NEMA 15 Power Cord - Japan |
| PWR-CORD-NA |
TelePresence NEMA 15 Power Cord - North America |
| PWR-CORD-NA= |
TelePresence NEMA 15 Power Cord - North America |
| PWR-CORD10-AP |
TelePresence 10 Power Cord - Asia Pacific |
| PWR-CORD10-AP= |
TelePresence 10 Power Cord - Asia Pacific |
| PWR-CORD10-AR |
TelePresence 10 Power Cord - Argentina |
| PWR-CORD10-AR= |
TelePresence 10 Power Cord - Argentina |
| PWR-CORD10-AU |
TelePresence 10 Power Cord - Australia |
| PWR-CORD10-AU= |
TelePresence 10 Power Cord - Australia |
| PWR-CORD10-CE |
TelePresence 10 Power Cord - Central Europe |
| PWR-CORD10-CE= |
TelePresence 10 Power Cord - Central Europe |
| PWR-CORD10-CN |
TelePresence 10 Power Cord - China |
| PWR-CORD10-CN= |
TelePresence 10 Power Cord - China |
| PWR-CORD10-ID |
TelePresence 10 Power Cord - India, UAE |
| PWR-CORD10-ID= |
TelePresence 10 Power Cord - India, UAE |
| PWR-CORD10-ISR |
TelePresence 10 Power Cord - Israel |
| PWR-CORD10-ISR= |
TelePresence 10 Power Cord - Israel |
| PWR-CORD10-ITA |
TelePresence 10 Power Cord - Italy |
| PWR-CORD10-ITA= |
TelePresence 10 Power Cord - Italy |
| PWR-CORD10-JP |
TelePresence 10 Power Cord - Japan |
| PWR-CORD10-JP= |
TelePresence 10 Power Cord - Japan |
| PWR-CORD10-NA |
TelePresence 10 Power Cord - North America |
| PWR-CORD10-NA= |
TelePresence 10 Power Cord - North America |
| PWR-CORD10-SA |
TelePresence 10 Power Cord - South Africa |
| PWR-CORD10-SA= |
TelePresence 10 Power Cord - South Africa |
| PWR-CORD10-SWI |
TelePresence 10 Power Cord - Switzerland |
| PWR-CORD10-SWI= |
TelePresence 10 Power Cord - Switzerland |
| PWR-CORD10-UK |
TelePresence 10 Power Cord - United Kingdom |
| PWR-CORD10-UK= |
TelePresence 10 Power Cord - United Kingdom |
There is no replacement available for the Cisco TelePresence IX5000 Series at this time.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco TelePresence IX5000 Series through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.