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EOL14897
Cisco announces the end-of-sale and end-of-life dates for the Cisco Telepresence Management Suite (TMS) and Exchange Integration (XE) Subscriptions. The last day to order the affected product(s) is January 31, 2024. The last day to renew or add to an existing subscription is January 31, 2026. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
TMS and TMSXE will no longer be included in Subscription offers. Existing customers can continue utilizing until the end of contract but are recommended to explore the migration options to ensure a seamless transition. The migration options for Device Scheduling and Management are:
1. Migrate to Webex meetings with Webex Control Hub registration and Hybrid Calendar Services for scheduling and One-Button-to-Push. Hybrid Calendar Services can read Outlook invites for OBTP if SIP URI is included with web app scheduler or by user adding SIP URI manually.
2. Solution Plus partner VQ Communications (https://www.vqcomms.com/), order VQ Conference Manager [A-CMS-VQ-BUNDLE].
3. Solutions Plus partner Synergy Sky (https://www.synergysky.com/).
4. Cisco Unified Communications Manager for device configuration and Unified Directory service for phonebooks.
If any questions about the most suitable solution for your needs, please contact your Cisco Account Team (TSA or PSS).
Table 1. End-of-Life Milestones and Dates for the Cisco Telepresence Management Suite (TMS) and Exchange Integration (XE) Subscriptions
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
August 1, 2023 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
January 31, 2024 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
January 31, 2026 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
January 31, 2027 |
*The requested subscription start date needs to be on or before the End-of-Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals.
**The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support.
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-CMS-API |
CMS TMS Appint for Exchange/O365 or Cal. Connector |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-TMS-25 |
Cisco TMS 25 Device Subscription License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CMS-TMS-100 |
CMS TMS Add 100 Endpoints |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CMS-TMS-25 |
CMS TMS Add 25 Endpoints |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CMS-TMS-BASE |
CMS TMS Base Starter Pack License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-TMS-250USR |
TMS 250 System License (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-TMS-250 |
TMS 250 System License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-TMS-API |
TMS Integration API with Microsoft Exchange |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-TMS-PAK |
TMS License PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-TMS-API |
TMS Integration API with Microsoft Exchange (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-TMS-SN |
TMS Serial Number (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRM-LIC-TMS-BASE |
TMS Base Software License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-TMS-PAK |
TMS Product Authorization Key (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-PRMW-LIC-TMS-PAK |
TMS License PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
TMS and TMSXE will no longer be included in Subscription offers. Existing customers can continue utilizing until the end of contract but are recommended to explore the migration options to ensure a seamless transition. The migration options for Device Scheduling and Management are:
1. Migrate to Webex meetings with Control Hub registration and Hybrid Calendar Services for scheduling and One-Button-to-Push. Hybrid Calendar Services can read Outlook invites for OBTP if SIP URI is included with web app scheduler or by user adding SIP URI manually.
2. Solution Plus partner VQ Communications (https://www.vqcomms.com/), order VQ Conference Manager [A-CMS-VQ-BUNDLE].
3. Solutions Plus partner Synergy Sky (https://www.synergysky.com/).
4. Cisco Unified Communications Manager for device configuration and Unified Directory service for phonebooks.
If any questions about the most suitable solution for your needs, please contact your Cisco Account Team (TSA or PSS).
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.