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EOL13271 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise. The last day to order the affected product(s) is February 7, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
November 8, 2019 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
February 7, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
May 7, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
February 6, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
February 6, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
May 5, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
February 28, 2023 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
| ICME-AGENTS-LC |
ICM ENTERPRISE AGENT LICENSES |
| ICME-CTITOOLKIT-M |
Migrate Existing CRM Connector to CTI Toolkit |
| ICME-NPSENT-CP |
ICM Enterprise Non-Production Suite Channel Partner |
| ICME-NPSENT-DART= |
ICM Enterprise Non-Production Suite DART |
| ICME-NPSENT-EC |
ICM Enterprise Non-Production Suite End Customer |
| ICME-SIEBELCRM |
ICME Siebel Connector Lic. for Regular ERI or ARI Agent |
| ICME-SIEBELCRM-M |
Migrate Existing CTI Toolkit or CRM to Siebel CRM Conn. |
There is no replacement available for the Cisco Siebel CRM Connector and Non-Production Suite for Unified Intelligent Contact Management Enterprise at this time.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.