End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 9.0 (Part 3)

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Updated:January 16, 2015

Document ID:1549302099555861

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EOL10169

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9.0 (Part 3). The last day to order the affected product(s) is July 17, 2015. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 9.0 (Part 3)

Milestone	Definition	Date
End-of-Life Announcement Date	The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.	January 16, 2015
End-of-Sale Date	The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.	July 17, 2015
Last Ship Date: App. SW	The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.	October 15, 2015
End of SW Maintenance Releases Date: App. SW	The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.	July 16, 2016
End of New Service Attachment Date: App. SW	For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.	July 16, 2016
End of Service Contract Renewal Date: App. SW	The last date to extend or renew a service contract for the product.	October 12, 2017
Last Date of Support: App. SW	The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.	July 31, 2018

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number	Product Description	Replacement Product Part Number	Replacement Product Description	Additional Information
L-CCX-70-90-EHA	CCX 9.0 UPGRADE - 7.0 to 9.0 ENH HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90-EPHA	CCX 9.0 UPGRADE - 7.0 to 9.0 ENH-PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90-PHA	CCX 9.0 UPGRADE - 7.0 to 9.0 PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90U-A-AS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 AQM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90U-C-CS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 CR-CR Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90U-CQMS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 CR-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90U-Q-QS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 QM-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90U-W-WS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 WFM-WFM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90UCAQMS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 CR-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-70-90UQAQMS1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 QM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90-EHA	CCX 9.0 UPGRADE - 8.0 to 9.0 ENH HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90-EPHA	CCX 9.0 UPGRADE - 8.0 to 9.0 ENH-PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90-PHA	CCX 9.0 UPGRADE - 8.0 to 9.0 PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90U-A-AS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 AQM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90U-C-CS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 CR-CR Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90U-CQMS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 CR-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90U-Q-QS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 QM-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90U-W-WS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 WFM-WFM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90UCAQMS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 CR-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-80-90UQAQMS1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 QM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90-EHA	CCX 9.0 UPGRADE - 8.5 to 9.0 ENH HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90-EPHA	CCX 9.0 UPGRADE - 8.5 to 9.0 ENH-PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90-PHA	CCX 9.0 UPGRADE - 8.5 to 9.0 PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90U-A-AS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 AQM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90U-C-CS1	CCX 9.0 UPGRADE - 8.5to 9.0 Qty 1 CR-CR Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90U-CQMS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 CR-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90U-Q-QS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 QM-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90U-W-WS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 WFM-WFM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90UCAQMS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 CR-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-85-90UQAQMS1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 QM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-90-EPHA	CCX 9.0 UPGRADE - 9.0 to 9.0 ENH-PRE HA-HA	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-90U-CQMS1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 CR-QM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-90UCAQMS1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 CR-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-90UQAQMS1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 QM-AQM Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-AQM-LIC	CCX 9.0 ADDON Adv Quality Manager Named Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-CR-LIC	CCX 9.0 ADDON Compliance Recording Named Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-E-LIC	CCX 9.0 ADDON ENHANCED Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-EHA-LIC	CCX 9.0 ADDON ENHANCED HA (Dual Server Cluster)Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-P-LIC	CCX 9.0 ADDON PREMIUM Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-PHA-LIC	CCX 9.0 ADDON PREMIUM HA (Dual Server Cluster) Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-QM-LIC	CCX 9.0 ADDON Quality Manager Named Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-S-LIC	CCX 9.0 ADDON STANDARD Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-A-WFM-LIC	CCX 9.0 ADDON Workforce Manager Named Seat Qty 1 LICENSE	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-ADDON	CCX 9.0 ADDON-Product, UCSS eDelivery LICENSES ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-ADDON-LIC	CCX 9.0 ADDON - eDelivery LICENSES ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AOBIVRLIC	CCX 9.0 ADDON PRE Outbound IVR Port Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AQM-L-K9=	CCX 9.0 Advanced Quality Manager Srvr , 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AQM10SL=	CCX 9.0 Advanced Quality Manager Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AQM1SL=	CCX 9.0 Advanced Quality Manager Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AQM25SL=	CCX 9.0 Advanced Quality Manager Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-AQM50SL=	CCX 9.0 Advanced Quality Manager Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CMBLDLIC=	CCX 9.0 CCX CM Bundle Appliance Entitlement, PAK eDelivery	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CR-L-K9=	CCX 9.0 Compliance Recording Server , 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CR10SL=	CCX 9.0 CR Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CR1SL=	CCX 9.0 CR Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CR25SL=	CCX 9.0 CR Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-CR50SL=	CCX 9.0 CR Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-10SL=	CCX 9.0 ENH Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-1SL=	CCX 9.0 ENH Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-25SL=	CCX 9.0 ENH Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-50SL=	CCX 9.0 ENH Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-L-K9=	CCX 9.0 NEW ENH Server and 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-PAK	CCX 9.0 autoexpanded eDelivery PAK	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-E-SVR-LIC	CCX 9.0 NEW ENH Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-EHA-L-K9=	CCX 9.0 NEW ENHANCED HA Server LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-EP-BDL-U=	CCX 9.0 Upgrade 5 Seat ENH Bundle-PRE eDelivery LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-HA-E-E-U	CCX 9.0 UPGRADE - HA ENH-HA ENH LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-HA-E-P-U	CCX 9.0 UPGRADE - HA ENH-HA PRE LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-AQM-LIC	CCX 9.0 NEW Adv Quality Mgr Named Seat Qty 1 LIC ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-CR-LIC	CCX 9.0 NEW Call Rec Named Seat Qty 1 LIC ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-E-LIC	CCX 9.0 NEW ENH Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-EHA-LIC	CCX 9.0 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-P-LIC	CCX 9.0 NEW PRE Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-PHA-LIC	CCX 9.0 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-QM-LIC	CCX 9.0 NEW Quality Manager Named Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-S-LIC	CCX 9.0 NEW STD Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-N-WFM-LIC	CCX 9.0 NEW Workforce Manager Named Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-NEW	CCX 9.0 NEW-Product, UCSS eDelivery LICENSES ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-NEW-LIC	CCX 9.0 NEW-Product eDelivery LICENSES ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-NOBIVRLIC	CCX 9.0 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-10SL=	CCX 9.0 PRE Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-1SL=	CCX 9.0 PRE Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-25SL=	CCX 9.0 PRE Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-50SL=	CCX 9.0 PRE Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-L-K9=	CCX 9.0 NEW PREMIUM Server and 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-P-SVR-LIC	CCX 9.0 NEW PRE Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-PHA-L-K9=	CCX 9.0 NEW PREMIUM HA Server LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-QM-L-K9=	CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-QM10SL=	CCX 9.0 Quality Manager Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-QM1SL=	CCX 9.0 Quality Manager Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-QM25SL=	CCX 9.0 Quality Manager Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-QM50SL=	CCX 9.0 Quality Manager Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-10SL=	CCX 9.0 STD Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-1SL=	CCX 9.0 STD Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-25SL=	CCX 9.0 STD Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-50SL=	CCX 9.0 STD Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-L-K9=	CCX 9.0 NEW STANDARD Server and 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-ST1-UWL	CCX 9.0 STD Add-on Seat Qty 1 (agent or supervisor) for UWL	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-SVR-LIC	CCX 9.0 NEW STD Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-S-UWL-PAK	CCX 9.0 STD PAK for UWL	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-UPG-LIC	CCX 9.0 UPGRADE - eDelivery LICENSES ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-WFM-L=	CCX 9.0 Workforce Manager Server , 10 Seats LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-WFM10SL=	CCX 9.0 Workforce Manager Seat Qty 10 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-WFM1SL=	CCX 9.0 Workforce Manager Seat Qty 1 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-WFM25SL=	CCX 9.0 Workforce Manager Seat Qty 25 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90-WFM50SL=	CCX 9.0 Workforce Manager Seat Qty 50 LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90E-P-SVRLIC	CCX 9.0 ENH-PRE Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90S-E-SVRLIC	CCX 9.0 STD-ENH Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX-90S-P-SVRLIC	CCX 9.0 STD-PRE Server License	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-E-E-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 ENH-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-E-P-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 ENH-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-P-P-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 PRE-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-S-E-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 STD-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-S-P-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 STD-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX70-90U-S-S-S1	CCX 9.0 UPGRADE - 7.0 to 9.0 Qty 1 STD-STD Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-E-E-S1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 ENH-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-E-P-S1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 ENH-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-P-P-S1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 PRE-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-S-E-S1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 STD-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-S-P-S1	CCX 9.0 UPGRADE - 8.0to 9.0 Qty 1 STD-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX80-90U-S-S-S1	CCX 9.0 UPGRADE - 8.0 to 9.0 Qty 1 STD-STD Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-E-E-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 ENH-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-E-P-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 ENH-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-OBIVR	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 OBIVR port	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-P-P-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 PRE-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-S-E-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 STD-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-S-P-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 STD-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX85-90U-S-S-S1	CCX 9.0 UPGRADE - 8.5 to 9.0 Qty 1 STD-STD Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX90-90U-E-P-S1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 ENH-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX90-90U-S-E-S1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 STD-ENH Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-
L-CCX90-90U-S-P-S1	CCX 9.0 UPGRADE - 9.0 to 9.0 Qty 1 STD-PRE Seat LICENSE ONLY	See the Product Migration Options section below for detailed information on replacing this product.	-	-

Product Migration Options

Customers are encouraged to migrate to the Cisco Unified Contact Center Express 10.6. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase Cisco Unified Contact Center Express 9.0 (Part 3) the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For More Information Cisco Unified Contact Center Express 10.6, visit http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local account representative.

To request information about the Cisco Unified Contact Center Express 10.6, send an e-mail to
ipcc-express-pm@cisco.com.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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