PDF(57.6 KB) View with Adobe Reader on a variety of devices
Updated:January 10, 2019
Document ID:1549301025029654
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Product Bulletin No. 3148
Cisco Systems® announces the end-of-sale and end-of-life dates for Cisco® IPCC Express Edition 3.0. The last day to order the affected product is July 31, 2006. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) until July 31, 2009 for software, and July 31, 2011 for hardware.
Table 1 describes the end-of-life milestones, definitions, and dates for the affected product. Table 2 lists the product part numbers affected by this announcement.
Customers are encouraged to migrate to Cisco IPCC Express Edition 4.0, which provides significant new features and functions including high availability with automatic failover. Information about the replacement product can be found at
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html. Table 3 provides relevant information for migrating to the replacement product.
Table 1. End-of-Life Milestones and Dates for IPCC Express Edition 3.0
Milestone
Definition
Date
End-of-Life Announcement Date
The date of the document that announces the end of sale and end of life of a product is distributed to the general public.
January 31, 2005
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
July 31, 2006
Last Shipment Date
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
October 31, 2006
End of Software Maintenance Releases Date
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
July 31, 2007
End of Routine Failure Analysis Date
The last-possible date a routine failure analysis may be performed to determine the cause of product failure or defect.
July 31, 2007
End of New Service Attachment Date
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
July 31, 2007
End of Service Contract Renewal Date
The last date to extend or renew a service contract for the product.
February 28, 2010
Last Date of Support
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
July 31, 2009 for software
July 31, 2011 for hardware
Table 2. Product Part Numbers Affected by This Announcement
Note that packaging and pricing for Cisco IPCC Express Edition 4.0 is different than that for Cisco IPCC Express 3.0. Therefore, while there is not an IPCC Express Edition 4.0 replacement product part number for each IPCC Express Edition 3.0 product part number, each of the Cisco IPCC Express Edition 4.0 replacement product part numbers will allow ordering of equivalent and additional features and functions.
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
Replacement Product Description
ICD-3.0-STD-BS
Standard ICD 3.0 Standard Bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BS=
Standard ICD 3.0 Standard Bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BB
Bid Set ICD 3.0 Standard Bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BB=
Bid Set ICD 3.0 Standard Bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BSPH
Standard ICD 3.0 Standard Bundle (w/ IP Phones Agents)
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BSPH=
Standard ICD 3.0 Standard Bundle (w/ IP Phones Agents)
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BBPH
Bid Set ICD 3.0 Standard Bundle (w/ IP Phones Agents)
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-STD-BBPH=
Bid Set ICD 3.0 Standard Bundle (w/ IP Phones Agents)
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-S-CO-BSPH
3 Agent IP Phone Agent bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-3.0-S-CO-BSPH=
3 Agent IP Phone Agent bundle
IPCX-40-STANDARD
NEW 4.0 STANDARD Deployment
ICD-S-2.X-3.0-UPG
IP ICD v2.x to IP ICD Standard 3.0 Upgrade
N/A
ICD-S-2.X-3.0-UPG=
IP ICD v2.x to IP ICD Standard 3.0 Upgrade
N/A
ICD-2X-3X-SUAGT1
1 Upgrade 2.x to Std Agent Desktop ICD 3.X
N/A
ICD-2X-3X-SUAGT5
5 Upgrade 2.x to Std Agent Desktops ICD 3.X
N/A
ICD-2X-3X-SUAGT10
10 Upgrade 2.x to Std Agent Desktops ICD 3.X
N/A
ICD-2X-3X-SUAGT25
25 Upgrade 2.x to Std Agent Desktops ICD 3.X
N/A
ICD-2X-3X-SUAGT50
50 Upgrade 2.x to Std Agent Desktops ICD 3.X
N/A
ICD-S-3.0-RED
ICD Standard 3.0 Cold Standby Server Software
N/A
ICD-S-3.0-RED=
ICD Standard 3.0 Cold Standby Server Software
N/A
ICD-3.0-ENH-BS
ICD 3.0 Enhanced Bundle
IPCX-40-ENHANCED or IPCX-40-PREMIUM
NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment
ICD-3.0-ENH-BS=
ICD 3.0 Enhanced Bundle
IPCX-40-ENHANCED or IPCX-40-PREMIUM
NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment
ICD-3.0-ENH-BSPH
ICD 3.0 Enhanced Bundle (w/ IP Phones Agents)
IPCX-40-ENHANCED or IPCX-40-PREMIUM
NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment
ICD-3.0-ENH-BSPH=
ICD 3.0 Enhanced Bundle (w/ IP Phones Agents)
IPCX-40-ENHANCED or IPCX-40-PREMIUM
NEW 4.0 ENHANCED Deployment or NEW 4.0 PREMIUM Deployment
ICD-3.X-E-CTI1
1 Per Agent CTI ICD 3.X
N/A
ICD-3.X-E-CTI5
5 Per Agent CTI ICD 3.X
N/A
ICD-3.X-E-CTI10
10 Per Agent CTI ICD 3.X
N/A
ICD-3.X-E-CTI25
25 Per Agent CTI ICD 3.X
N/A
ICD-3.X-E-CTI50
50 Per Agent CTI ICD 3.X
N/A
ICD-E-2.X-3.0-UPG
IP ICD v2.x to IP ICD Enhanced 3.0 Upgrade
N/A
ICD-E-2.X-3.0-UPG=
IP ICD v2.x to IP ICD Enhanced 3.0 Upgrade
N/A
ICD-2X-3X-EUAGT1
1 2x-Enh Agent Desktop Upgrade ICD 3.X
N/A
ICD-2X-3X-EUAGT5
5 2x-Enh Agent Desktop Upgrades ICD 3.X
N/A
ICD-2X-3X-EUAGT10
10 2x-Enh Agent Desktop Upgrades ICD 3.X
N/A
ICD-2X-3X-EUAGT25
25 2x-Enh Agent Desktop Upgrades ICD 3.X
N/A
ICD-2X-3X-EUAGT50
50 2x-Enh Agent Desktop Upgrades ICD 3.X
N/A
ICD-3.0-STOE-UPG
IP ICD Standard 3.0 to IP ICD Enhanced 3.0 Upgrade
1 Upgrade Standard to Enhanced Historical Reporting ICD 3.X
N/A
ICD-E-3.0-RED
ICD Enhanced 3.0 Cold Standby Server Software
N/A
ICD-E-3.0-RED=
ICD Enhanced 3.0 Cold Standby Server Software
N/A
ICDIVR-3.0-REM
Generic Feature Server for Exp and IVR 3.1
N/A
ICDIVR-3.0-REM=
Generic Feature Server for Exp and IVR 3.1
N/A
ICD-S-3.0-Server1
Qty 1 IP ICD Standard Server
N/A
ICD-S-3.0-Server1=
Qty 1 IP ICD Standard Server
N/A
ICD-E-3.0-Server1
Qty 1 IP ICD Enhanced Server
N/A
ICD-E-3.0-Server1=
Qty 1 IP ICD Enhanced Server
N/A
PRODUCT MIGRATION OPTIONS
The recommended replacement for Cisco IPCC Express Edition 3.0 is Cisco IPCC Express Edition 4.0 (Table 3).
Cisco IPCC Express Edition helps customers move into the next phase of customer contact beyond today's contact center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and customer relationship management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction leading to a better customer experience.
Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy easy-to-use, highly available, and sophisticated customer interaction management for 1 to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent. Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.
Cisco IPCC Express Edition is provided in three versions, Standard, Enhanced, and Premium, to better match product functions with your customer contact interaction management requirements. All Cisco IPCC Express Edition solutions are tightly integrated with Cisco CallManager.
Table 3. Product Comparisons
Feature
Cisco IPCC Express Edition 3.0
Cisco IPCC Express Edition 4.0
IPCC Express Standard ACD
Yes
Yes
IPCC Express Standard Cisco Agent Desktop
Yes
Yes-with additional features
IPCC Express Standard Cisco IP Phone Agent
Yes
Yes-with additional features
IPCC Express Standard Cisco Supervisor Desktop
Yes
Yes-with additional features
IPCC Express Standard CTI
Yes
Yes-with additional features
IPCC Express Standard Historical Reporting
Yes
Yes-with additional features
IPCC Express Standard Prompt and Collect IVR
Yes
Yes-with additional features
IPCC Express Enhanced ACD
Yes
Yes-with additional features
IPCC Express Enhanced Cisco Agent Desktop
Yes
Yes-with additional features
IPCC Express Enhanced Cisco IP Phone Agent
Yes
Yes-with additional features
IPCC Express Enhanced Cisco Supervisor Desktop
Yes
Yes-with additional features
IPCC Express Enhanced CTI
Yes
Yes-with additional features
IPCC Express Enhanced On-Demand Recording
Yes
Yes-with additional features
IPCC Express Enhanced Historical Reporting
Yes
Yes-with additional features
IPCC Express Enhanced Prompt and Collect IVR
Yes
Yes-with additional features
IPCC Express Premium ACD
Yes
Yes-with additional features
IPCC Express Premium Cisco Agent Desktop
Yes
Yes-with additional features
IPCC Express Premium Cisco IP Phone Agent
Yes
Yes-with additional features
IPCC Express Premium Cisco Supervisor Desktop
Yes
Yes-with additional features
IPCC Express Premium CTI
Yes
Yes-with additional features
IPCC Express Premium On-Demand Recording
Yes
Yes-with additional features
IPCC Express Premium Historical Reporting
Yes
Yes-with additional features
IPCC Express Premium Full IVR
Yes
Yes-with additional features
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to:
http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a Cisco.com user ID.