End-of-Sale and End-of-Life Announcement for the Cisco IPIVR 10.x
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EOL12640
Cisco announces the end-of-sale and end-of-life dates for the Cisco IPIVR 10.x. The last day to order the affected product(s) is January 7, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco IPIVR 10.x
| Milestone | Definition | Date |
| End-of-Life Announcement Date | The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. | July 9, 2018 |
| End-of-Sale Date | The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. | January 7, 2019 |
| Last Ship Date | The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. | April 7, 2019 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number | Product Description | Replacement Product Part Number | Replacement Product Description | Additional Information |
| IVR-10-ADD-K9 | IVR 10.0 Add on licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-HA-LIC | IVR 10.0 IP IVR HA Qty 1 License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-HA-UPG | IVR 10.0 Upgrade IP IVR HA License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-NFR= | IVR 10.0 Not for Resale kit | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-PAK | IVR 10.0 autoexpanded Delivery PAK | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-PORT-UPG | IVR 10.0 Upgrade Port | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-PORT1 | IVR 10.0 Port Quantity 1 | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-PORT1= | IVR 10.0 Port Quantity 1 | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-SS-LIC | IVR 10.0 IP IVR Single Server License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-SS-UPG | IVR 10.0 Upgrade IP IVR Single Server License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-SYS-K9 | IPIVR 10 System | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10-UPG-K9 | IVR 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-10MEDIAKIT-K9 | IVR 10.0 Media Kit | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-3X-10K9= | IVR 3.X to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-4X-10K9= | IVR 4.X to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-50-10K9= | IVR 5.0 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-60-10K9= | IVR 6.0 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-70-10K9= | IVR 7.0 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-80-10K9= | IVR 8.0 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-85-10K9= | IVR 8.5 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| IVR-UPG-90-10K9= | IVR 9.0 to 10.0 Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
Product Migration Options
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices
To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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