The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL13751
Cisco announces the end-of-sale and end-of-life dates for the Cisco FLEX Subscription for UC Integration for Microsoft Lync. The last day to order the affected product(s) is April 23, 2021. The last day to renew or add to an existing subscription is April 23, 2021 . Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to Webex application under A-FLEX-3. The link to the ordering guide for FLEX subscription is below.
Cisco Collaboration Flex Plan 3.0 Ordering Guide: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html.
Table 1. End-of-Life Milestones and Dates for the Cisco FLEX Subscription for UC Integration for Microsoft Lync
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
January 23, 2021 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 23, 2021 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
April 23, 2021 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2024 |
*The requested subscription start date needs to be on or before the End of Sale Date for new subscriptions, and on or before the End of Change/Renewal Date for subscription changes and renewals.
**The projected subscription term end date for new or changing subscriptions needs to be on or before the Last Date of Support.
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
| A-FLEX-CUCILYNC |
CUCILYNC (1) |
| A-HST-CUCILYN-CLT |
Hosted CUCILYNC Client - License Subscription |
| A-HSTW-CUCILYN-CLT |
Hosted CUCILYNC Client - License Subscription |
| A-PRM-CUCILYN-CLT |
CUCILYNC Client - License Subscription |
| A-PRM-CUCILYN-RTU |
CUCILYNC - Right to Use (RTU) |
| A-PRMW-CUCILYN-CLT |
CUCILYNC Client - License Subscription |
| A-PRMW-CUCILYN-RTU |
CUCILYNC - Right to Use (RTU) |
Customers should migrate to Webe application and/or Jabber under A-FLEX-3. The link to the ordering guide for FLEX subscription is below.
Cisco Collaboration Flex Plan 3.0 Ordering Guide: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.