The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL15245
Cisco announces the end-of-sale and end-of-life dates for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual. The last day to order the affected product(s) is April 7, 2025. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
This EOL bulletin applies to the following releases of the following applications:
● Cisco Unified Communications Manager 14 (CUCM)
● Session Management Edition 14 (SME)
● CUCM Instant Messaging & Presence Service 14 (IMP)
● Cisco Emergency Responder 14 (CER)
● Unity Connection 14 (CUC)
● Cisco Prime Collaboration Deployment 14 (PCD)
● Cisco Expressway X14
Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan 3.0.
Customers who need additional licensing and/or to renew software support will be able to get full support for their on-premises calling deployments by renewing to Collaboration Flex Plan.
For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
Table 1. End-of-Life Milestones and Dates for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 7, 2024 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 7, 2025 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
July 6, 2025 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 7, 2026 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
October 7, 2024 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
October 7, 2024 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
April 30, 2027 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CALL-SW-14.X-K9 |
PS Calling for EMEAR - Software Version 14 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CALL-SW-14.X-XU-K9 |
PS Calling for EMEAR - Software Version 14 XU |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CM14-K9-DLT |
SW CM 14 Not for Resale, 20 CUWL PRO, 5 TP Room |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CSR14X-K9-DLT |
UC 14.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CSR14X-K9-DLT= |
UC 14 Partner Demo/Lab/Training Kit - Product Upgrade Tool |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| E3C-SW-14-K9 |
On-Premises SW Bundle v14 (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UC-14-LAB-K9= |
SW CM/SME 14 Lab Only, 20 CUWL, 5 TP Room , 50 CER |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UC-14-SW-K9-XU= |
CUCM Software Version 14 for MCE Only, Export Unrestricted |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| UC-14-SW-K9= |
CUCM Software Version 14 for MCE Only |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan 3.0. For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: Customers are encouraged to migrate to the latest release of On-premises Calling or to Cloud Calling under Collaboration Flex Plan 3.0. For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link:
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
For more information about the Cisco End-of-Life Policy, go to:
https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.