Cisco Unified Attendant Consoles

Dispatch calls quickly with a personal touch

Give operators and receptionists superior call=routing and distribution tools. Cisco Unified Attendant Consoles (UACs) can help you ensure that your teams handle all calls efficiently and professionally. Cisco UACs pair with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms.

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    Features and benefits

    Call control

    Answer, transfer, park, hold, place calls, and more directly from the Cisco Unified Attendant Console, which controls a Cisco Unified IP Phone.

    Directory sync

    The built-in corporate directory synchronizes with Cisco Unified Communications Manager's end-user directory, or with Active Directory in the Cisco UAC Advanced version.

    Contact management

    Speed dials create frequently dialed contacts that may or may not already be in the corporate directory. With a busy lamp field and presence, users can easily see a contact's availability.

    UAC Standard Option

    UAC Standard offers enhanced features such as a modern user interface and searchable speed dials for departmental answering, branch receptionists, and administrative assistants. It includes the busy lamp field and Cisco Jabber presence.

    UAC Advanced Option

    This call queuing engine for dedicated operator centers helps manage calls from many sources. The directory handles up to 100,000 contacts and synchronizes with Active Directory. High availability protects your system from downtime.

    Cisco Unified Attendant Console options

    Use Cisco UAC Advanced for your dedicated operator center and Cisco UAC Standard for departmental answering, branch office receptionists, and administrative assistants. Cisco Unified Attendant Console Advanced Comes with optional high availability to protect your system from down time.

    UAC Standard

    Cisco UAC Standard offers enhanced features such as a modern user interface and searchable speed dials. It includes busy lamp field and Cisco Jabber presence.

    UAC Advanced

    The powerful call queuing engine helps manage several calls from many sources. The robust directory can handle up to 100,000 contacts and synchronize directly with Active Directory.

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