Cisco Hardware and Software Warranty Information
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Contents
General Questions Regarding Warranty
Q. What is the role of a Cisco warranty?
Q. What is included in a Cisco warranty?
Q. How do I receive warranty support?
Q. What types of warranties are available for Cisco products?
Q. How do I know which warranty applies to my product?
Q. What events, activities, or actions invalidate my warranty?
Q. Is the Cisco product warranty transferable?
Questions Regarding Product Returns
Q. What happens when a hardware failure is identified?
Q. How can I track the status of my RMA?
Q. What happens if my warranty period expires during the RMA process?
Q. What are my responsibilities as a customer for returning parts under advance replacement?
Q. How do I know if Cisco has received parts I returned?
Q. Are my advance replacement parts new?
Q. What quality process does Cisco use for repairs?
Q. Why can a Cisco Warranty RMA take longer to arrive than a Service RMA?
Q. Why is warranty not sufficient for supporting the evolving network?
General Questions Regarding Warranty
● Hardware: This guarantees that the hardware will be free of defects in material and workmanship under normal use, or it will be replaced by Cisco or Cisco’s designated representative.
● Software: This guarantees that the physical media are free from defects, or they will be replaced by Cisco. Also, the warranty guarantees that the software generally conforms to the published specifications for the product. Software is provided "as is," and in no event does Cisco warrant that the software is error free or that customer will be able to operate the software without problems or interruptions. Warranty does not include software updates.
● What is the warranty type for your product? (Enhanced Limited Lifetime Warranty [ELLW], Unified Computing System [UCS], and Small Business are exceptions)
● In what country was the equipment purchased? Point of Sale (POS)
● From whom did you purchase your product? Cisco? Partner?
| Warranty Type | All Warranties Except ELLW, UCS, and Small Business Product Warranties | |
| Point of Sale (POS) | Purchased from Cisco | Purchased from |
| US/CANADA/AU/NZ | Return Material Authorization (RMA) support from Cisco No Technical Assistance Center (TAC) support | RMA support from Cisco or Partner No TAC support |
| REST OF WORLD | RMA support from Cisco No TAC support | RMA support from Partner only No TAC support ----------------------------------------------------- Cisco will only try to support if Point of Sale (Partner) is no longer in business |
| Warranty Type | ELLW Product Warranties | |
| Point of Sale (POS) | Purchased from Cisco | Purchased from Partner |
| US/CANADA/AU/NZ | RMA and 90-day TAC support from Cisco | RMA and 90-day TAC support from |
| REST OF WORLD | RMA and 90-day TAC support from Cisco | RMA and 90-day TAC support from |
| Warranty Type | UCS Product Warranties | |
| Point of Sale (POS) | Purchased from Cisco | Purchased from Partner |
| US/CANADA/AU/NZ | RMA support from Cisco No TAC support | RMA support from Cisco No TAC support |
| REST OF WORLD | RMA support from Cisco No TAC support | RMA support from Cisco No TAC support |
| Warranty Type | Small Business Product Warranties | |
| Point of Sale (POS) | Purchased from Cisco | Purchased from Partner |
| US/CANADA/AU/NZ | RMA and one-year TAC support from Cisco Small Business Support Center | RMA and one-year TAC support from Cisco Small Business Support Center |
| REST OF WORLD | RMA and one-year TAC support from Cisco Small Business Support Center | RMA and one-year TAC support from Cisco Small Business Support Center |
| Warranty | Entitlement Descriptions |
| Cisco 90-day Limited Hardware Warranty WARR-90-DAY-LTD-HW WARR-DEFAULT-90DAY | ● Warranty duration: 90 days ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco 90-day Limited Software Warranty WARR-90-DAY-SW-TS | ● Warranty duration: 90 days ● Warranty provides that the media on which the software is furnished will be free of defects in materials and workmanship under normal use and that the software substantially conforms to its published specifications. ● Software is provided “as is,” and in no event does Cisco warrant that the software is error free or that customer will be able to operate the software without problems or interruptions. ● Software warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, commences not more than 90 days after original shipment by Cisco). ● The end-user license agreement grants to customer a nonexclusive and nontransferable license to use for customer’s internal business purposes the software and the documentation for which the customer has paid the required license fees. ● Warranty allows guest access only to Cisco.com. |
| Cisco One-Year Limited Hardware Warranty WARR-1YR-LTD-HW | ● Warranty duration: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Two-Year Limited Hardware Warranty WARR-2YR-LTD-HW | ● Warranty duration: 2 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Three-Year Limited Hardware Warranty WARR-3YR-LTD-HW | ● Warranty duration: 3 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Three-Year Limited Hardware Warranty with NBD WARR-3YR-HW-NBD | ● Warranty duration: 3 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for Next Business Day (NBD) delivery Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Limited Lifetime Hardware Warranty WARR-LTD-LIFE-HW | ● Warranty duration: As long as the original end user continues to own or use the product. ● In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance (The Last Date of Service, LDoS, set by Cisco’s End of Life process). ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Enhanced Limited Lifetime Warranty WARR-ELTD-LIFE-HW | ● Warranty duration: As long as the original end user continues to own or use the product. ● In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance (The Last Date of Service, LDoS, set by Cisco’s End of Life process). ● Hardware replacement: Where available, Cisco or its service center will use commercially reasonable efforts to ship a replacement part for next-day replacement. Where next business day is not available, a replacement will be shipped the same business day if the RMA is received before the fulfillment warehouse cut-off time. Actual delivery times might vary depending on customer location. ● Warranty includes 90 days of Technical Assistance Center (TAC) support during local business hours, 8 hours per day, 5 days per week. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Product One-Year Limited Hardware Warranty WARR-1YR-RTF-HW | ● Warranty duration: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Cisco’s site. Part will be shipped using ground shipping with shipping charges prepaid. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Product Three-Year Limited Hardware Warranty WARR-3YR-RTF-HW | ● Warranty duration: 3 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Cisco’s site. Part will be shipped using ground shipping with shipping charges prepaid. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Product Five-Year Limited Hardware Warranty WARR-5YR-RTF-HW | ● Warranty duration: 5 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Cisco’s site. Part will be shipped using ground shipping with shipping charges prepaid. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Pro Limited Five-Year Hardware Warranty WARR-5YR-HW-SBPRO | ● Available for Cisco Small Business Pro Switch ● Warranty duration: 5 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within 10 working days after receipt of the RMA request. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Product Limited Lifetime Hardware Warranty WARR-LIFE-RTF-HW | ● In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance (The Last Date of Service, LDoS, set by Cisco’s End of Life process). ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery upon receipt of the defective product at Cisco’s site. Part will be shipped using ground shipping with shipping charges prepaid. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Small Business Product Enhanced Limited Lifetime Hardware Warranty WARR-LIFE-NBD-HW | ● Warranty duration: As long as the original end user continues to own or use the product. ● In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement of discontinuance (The Last Date of Service, LDoS, set by Cisco’s End of Life process). ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery, where available. Otherwise, commercially reasonable efforts will be used to ship a replacement part for delivery upon receipt of the defective product at Cisco’s site. Actual delivery times may vary depending on Customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Unified Computing Three-Year Limited Hardware Warranty WARR-3YR-HW-90D-SW | ● Warranty is applicable to Cisco Unified Computing System products only. ● Hardware warranty duration: 3 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part within the next Cisco business day after receipt of the RMA request. Actual delivery times of replacement products might vary depending on customer location. ● Software, including freeware operating systems and applications, is provided "as is," and in no event does Cisco warrant that the software is error free or that the customer will be able to operate the software without problems or interruptions. ● Both hardware and software warranties commence from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco One-Year Limited Hardware and One-Year Limited Software Warranty WARR-1YR-HW-1YR-SW | ● Hardware warranty duration: 1 year ● Software warranty duration: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Actual delivery times of replacement products might vary depending on customer location. ● Both hardware and software warranties commence from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Three-Year Limited Hardware and One-Year Limited Software Warranty WARR-3YR-HW-1YR-SW | ● Hardware warranty duration: 1 year ● Software warranty duration: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Actual delivery times of replacement products might vary depending on customer location. ● Both hardware and software warranties commence from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Optical Product 5-Year Limited Hardware Warranty WARR-5YRHW-OPTICAL | ● Warranty duration: 5 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 15 working days after receipt of the defective product at Cisco’s site. Actual delivery times of replacement products might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
Certain Warranties are no longer offered on new products. These warranties will be posted until all shipped products have completed their Warranty term.
| Warranty (Retired) | Entitlement Descriptions |
| Cisco Five-Year Limited Hardware and One-Year Limited Software Warranty WARR-5YR-HW-1YR-SW | ● Warranty is available on optical hardware and software products. ● Hardware warranty duration: 5 years ● Software media replacement: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 15 working days after receipt of the defective product at Cisco’s site. Actual delivery times of replacement products might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, commencing not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Limited One-Year Return for Repair (RFR) Hardware Warranty WARR-1YR-RFR-HW | ● Warranty applies to select service provider video, transport, and access hardware only. ● Warranty duration: 1 year ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to repair or replace the defective product and ship the repaired or replacement part for delivery within 30 working days. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Limited Three-Year RFR Hardware Warranty WARR-3YR-RFR-HW | ● Warranty applies to select service provider video, transport, and access hardware only. ● Warranty duration: 3 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to repair or replace the defective product and ship the repaired or replacement part for delivery within 30 working days. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
| Cisco Limited Five-Year RFR Hardware Warranty WARR-5YR-RFR-HW | ● Warranty applies to select service provider video, transport, and access hardware only. ● Warranty duration: 5 years ● Hardware replacement: Cisco or its service center will use commercially reasonable efforts to repair or replace the defective product and ship the repaired or replacement part for delivery within 30 working days. Actual delivery times might vary depending on customer location. ● Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not more than 90 days after original shipment by Cisco). ● Warranty allows guest access only to Cisco.com. |
Questions Regarding Product Returns
| Region | Email Address |
| North America | |
| Asia and New Zealand | |
| Australia | |
| China | |
| Europe | |
| Japan | |
| Latin America |
Cisco Document EDCS-12888343
Version 1.2
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