Services and Support for Integration
A single, seamless interface for former CloudCherry partners and customers to open or manage service renewals and requests.
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We value your business and are excited to enable you to quote, order, and manage renewals for Cisco Collaboration products. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Note: for products purchased from CloudCherry, customers and partners will continue to access technical support using CloudCherry tools and processes.
Resources
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CloudCherry product support
Effective immediately, CloudCherry customers will move to Cisco’s award-winning global services and support tools for technical support. For products purchased from CloudCherry, customers have been assigned a Cisco service agreement contract number.
Create a Technical Assistance Center (TAC) Request
- To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile.
- Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
- U.S. - 1-800-553-2447 Toll Free
- International support numbers
- For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide.
Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.
Renewals
Cisco Webex Experience Management purchases are quoted and ordered on the Cisco Global Price List using Cisco tools and processes. To purchase or renew, contact your preferred Cisco authorized partner or sales representative.
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Cisco Webex Experience Management product support
Create a Technical Assistance Center (TAC) Request
- To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
- Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
- U.S. - 1-800-553-2447 Toll Free
- International support numbers
- For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide.
Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.
Renewals
You may manage services renewals, quoting, and contract management activities online via the Cisco Commerce Workspace - Renewals (CCW-R).
Manage Access to Cisco Services
The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
- To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
- To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.
Learn more about the Cisco Service Access Management Tool.