How to Track the CDETS Number

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Updated:December 11, 2019
Document ID:212203

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    Introduction

    This document describes how to track the Cisco Defect and Enhancement Tracking System (CDETS) number given by Customer Support Engineers (CSEs).

    Track the CDETS Number

    Step 1. Navigate to Cisco.com > Support > Tools > Bug Search Tool as shown in these images:

    Capture


    Screen Shot 2017-08-16 at 9.27.09 AM

    Step 2. Search for the CDETS number which is provided by the CSE. On this page, you can also see the status of the case, as shown in the image.

    Screen Shot 2017-08-16 at 9.30.00 AM

    Step 3. You can also create an email notification.

    For email notifications, click Notifications. Refer to the image in Step 2. You will see this:

    Screen Shot 2017-08-16 at 9.32.57 AM

    Enter your email address and choose an option from the drop-down list on how often would you like to receive notifications (Weekly/Daily/Monthly). Click Save.

    Now you are all set to track the ticket progress automatically through email notifications.

    Revision History

    Revision Publish Date Comments
    1.0
    09-Oct-2017
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Ratan Mistry
      Cisco TAC Engineer

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