Export Log File with CSPC Console

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Updated:June 25, 2024
Document ID:222071

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    Introduction

    This document describes how to use the Common Services Platform Collector (CSPC) console to export a log file without the use of an FTP client.

    Problem

    The CSPC GUI cannot export a file because the network security does not allow FTP use.

    Solution

    To export the file with the CSPC console:

    1. Open an SSH and log into the CSPC directory.

    2. Use the command line to change the user to "root". 

    su -

    4. Move the file to the /opt/cisco/ss/adminshell/applications/CSPC/logs/ directory:

    mv <your_file> /opt/cisco/ss/adminshell/applications/CSPC/logs/

    Example:

    /opt/cisco/ss/adminshell/applications/CSPC/logs/_1651082471507.pbx

    5. Change ownership and permissions of the file:

    chown casuser:casusers opt/cisco/ss/adminshell/applications/CSPC/logs/<your_file>
chmod 755 /opt/cisco/ss/adminshell/applications/CSPC/logs/<your_file>

    6. Ensure the file is in the /logs directory.

    7. In the CSPC GUI, select Administration>Export Log Files to export the file.

    8. The exported file is zipped.

    Tip: Go to the /opt/cisco/ss/adminshell/applications/CSPC/logs/ directory to confirm that the file was exported. Use "ls -ltr" in this directory to confirm the file has the correct owership and permissions.

    Revision History

    Revision Publish Date Comments
    1.0
    25-Jun-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Milenko Tomich
      TAC Engineer

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