Introduction
This document describes one method of collecting Tech Support bundles from Intersight Managed servers.
Prerequisites
Requirements
There are no specific requirements for this document
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Background Information
In case of network failure to the Intersight Cloud, TAC can not collect Tech Support files remotely. These files are still required to properly diagnose and resolve UCS related issues.
Solution
Tech Support Collection:
Servers
After logging in to Intersight and selecting your account role, select Infrastructure Service from the menu on the top bar:
![Infrastructure Service Location in IMM](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-00.png)
Navigate to Operate > Servers in the navigation pane on the far left:
![Servers Tab in IMM](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-01.png)
In the action pane on the right, use the necessary filters to find the server needing tech support collection ("imm" used in example below):
![Filters](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-02.png)
Select the 3 dots on the far right side of the server item:
![3 Dots on right side](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-03.png)
In the sub-menu that appears, select "Collect Tech Support Bundle" at the bottom:
![Collect Tech Support Bundle Button](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-04.png)
Chassis
Log in to Intersight, select your account role, and navigate to Infrastructure Service, as shown in "Servers" section above.
Select Chassis from the navigation menu on the far left:
![Chassis Tab in IMM](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-05.png)
In the action pane on the right, use the necessary filters to find the chassis needing tech support collection ("imm" used in example below):
![Filtering Chassis](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-06.png)
Select the 3 dots on the far right side of the chassis item:
![3 Dots Next to Chassis](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-07.png)
In the sub-menu that appears, select "Collect Tech Support Bundle" at the bottom:
![Collect Tech Support Bundle for Chassis](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-08.png)
Fabric Interconnects:
Log in to Intersight, select your account role, and navigate to Infrastructure Service, as shown in "Servers" section above.
Select Fabric Interconnects from the navigation menu on the far left:
![Fabric Interconnect Tab](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-09.png)
In the action pane on the right, use the necessary filters to find the chassis needing tech support collection ("imm" used in example below):
![Filters for Fabric Interconnect](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-10.png)
Select the 3 dots on the far right side of the Fabric Interconnect item:
![3 Dots for Fabric Interconnect](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-11.png)
In the sub-menu that appears, select "Collect Tech Support Bundle" at the bottom:
![Fabric Interconnect Collect Tech Support Bundle Location](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-12.png)
Downloading Collected Tech Support Bundles
From the menu in the top bar, select System:
![System location](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-13.png)
Once at the System screen, select Tech Support Bundles from the navigation menu on the left:
![Tech Support Bundle Location](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-14.png)
In the Tech Support Bundles window, select download to save the file to the local workstation:
![Download Tech Support Bundle](/c/dam/en/us/support/docs/cloud-systems-management/intersight/221796-collect-intersight-managed-ucs-tech-supp-15.png)
Notes
Additional methods of collecting Tech Support Bundles via PID, Serial number, and platform type can be found here:
https://www.cisco.com/c/en/us/td/docs/unified_computing/Intersight/b_Intersight_Managed_Mode_Configuration_Guide/b_intersight_managed_mode_guide_chapter_010011.html#id_127370