Tidal Enterprise Orchestrator: Installer Error 1001

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Updated:September 12, 2011

Document ID:113162

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Introduction

Prerequisites

Requirements

Components Used

Conventions

Symptoms

Status

Resolution

Related Information

Introduction

This document describes the steps to take if Windows Installer Error 1001 is received. This error is a failure of the installer with no specific information regarding the cause.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

This document is written for Tidal Enterprise Orchestrator 2.1 or later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Confirm that your system meets the prerequisites for the installation.
Make sure you have access to install software, including writing to the install location and modification of registry keys, and the ability to install and launch services.
Do not click OK on the dialog box when you see the error.

Note: If you click OK in the error dialog box, the files copied to the system will be removed.
Leave the dialog box and browse to your installation directory (typically, C:\Program Files (x86)\Cisco\Tidal Enterprise Orchestrator) and launch Tidal.Automation.DiagnosticUtility.exe. This will launch the Tidal Enterprise Orchestrator Diagnostic Wizard. The wizard will create a .zip file containing the available logs and data.