Why do I get a login prompt when accessing Java pages in TMS?

Introduction

This article relates to Cisco TelePresence Management Suite.

Q. Why do I get a login prompt when accessing Java pages in TMS?

A. If you are accessing TMS from a machine that is not a member of the same domain as the TMS Server, or the TMS server isn't a member of the domain at all, you will get prompted for a username and password the first time you access Java applets in each session. The username and password should be the same as you used to logged into the server.

If you are accessing TMS through a proxy, they often have authentication issues with Java plug-ins. You may have to manually configure the proxy setting in the Java control panel of your PC, or possibly disable proxy in the Java control panel. The default is Use browser setting, which doesn't always work for the Java plug-in. This setting is found under Network settings in the Java control panel in JRE 1.5.x.

If you are using an IBM/Lenovo computer, they come pre-installed with a version of Java that often doesn't work for authenticated sites. You will get prompted for a username and password when accessing the Java applets, but your credentials are rejected and the prompt displays again. Go to java.com and download the JRE install to upgrade your local copy of Java Runtime Environment. Once the newer version is installed, you will be able to authenticate properly.

If you get a red X when you try to access the Java applet pages in TMS, verify that Java is installed and running properly by going to this test page . In addition to Java not being installed properly, it is possible that Java is being disabled by a security policy.

Lastly, you will get prompted for a trust question the first time you download Java applets from TMS. You can choose to trust Yes or Always. Computers may have security polices that override the Always option.

Related Information

• Technical Support & Documentation - Cisco Systems