When I open the phone book from my endpoint and open a folder, the folder is empty or some entries are missing.

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Updated:April 23, 2015

Document ID:112539

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Introduction

When I open the phone book from my endpoint and open a folder, the folder is empty or some entries are missing.

Related Information

Introduction

This article relates to Cisco TelePresence Management Suite.

Q. When I open the phone book from my endpoint and open a folder, the folder is empty or some entries are missing.

A. TMS will only show phone book entries if there is a valid call route between your system and the calling information in the phone book entry.

If there are no possible call routes between your endpoint and the calling information in the phone book, the phone book will successfully display but be empty.