Enable Directory Synchronization on the Webex Control Hub

Introduction

This document describes how to enable directory synchronization from the Webex control hub.

Background Information

Cisco Directory Connector is an on-premise application used for synchronization of user account information into WebEx Control Hub.

The Directory Connector dashboard shows the synchronization progress when you are bringing users, groups, or avatars from Active Directory to Webex.

Prerequisites

Requirements

• Knowledge of Cisco Directory Connector application
• Full admin account on Webex Control Hub; same account must be used on Directory connector application
• Domain claimed on control hub; bound to the Cisco Directory Connector app
• Active Directory connector must be installed on a server that is on the domain.

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Directory Connector app
• Cisco Webex Control Hub
• Virtual machine using Windows server

You need a separate instance of ActiveDirectory Connector installed for every different domain.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Procedure

Open the Webex control hub and navigate to Manage Users.

1 Manage Users

Click Turn on Directory synchronization:

2 Add or Modify Users

Click Next.

3 Manage Users Next

Click Download then Install Directory Connector.

4 Manage Users Download Install

The directory connector has been installed using the setup file.

5 Directory Connector Folder

6 Directory Connector file

Choose the type of service account to use and perform the installation with an admin account:
- LOCAL SYSTEM system or Domain Account.

The default option is LOCAL SYSTEM (in this account)

Click Next.

7 Default Local System

Click Install and then click Finish.

8 Ready to Install

This runs the network environment test.

9 Network Check

This then yields a verification prompt.

10 Network functions

Log in to Cisco Directory Connector on the machine.

11 Enter Email address

Select the AD DS radio button then click Load Domain.

12 Bind to Domain

Choose the default domain (in this case, dcloud.cisco.com, as shown here) and click Confirm.

13 Confirm Domain

When the Cisco Directory Connector is launched, it prompts you to upgrade to the latest connector version.

Click Yes.

14 Confirm Upgrade

You are prompted to perform dry run. Choose either Perform or Not Now as shown:

15 Confirm Dry Run

Click Enable Now to enable Automatic Synchronization.

16 Enable Synchronization

Click Yes to perform a full synchronization.

17 Full Synchronization

Directory Connector is enabled as shown below.

18 Directory Connector

Switch to control hub, where it then shows Directory connector as Operational with your domain.

19 Org Settings

You have now successfully enabled Directory Connector/Synchronisation on webex control hub.