Troubleshoot Client Side Issues Using the Workstation Profiler Tool on the Cisco Video Surveillance Manager

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Updated:September 25, 2016
Document ID:200686

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Introduction

This document describes how to use the Workstation Profiler tool to troubleshoot client side workstation issues on the Cisco Video Surveillance Manager (VSM)

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Video Surveillance Media Server 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Using Workstation Profiler Tool to collect the desired log file

The Workstation Profiler tool is used to troubleshoot issues that are caused due to issues on the workstation used to monitor Video from cameras on the VSM

This document describes the process of using the tool in these eight  steps.

  • Download and install the tool from cisco.com

  • Download the desired clips from cisco.com

  • Launch the Workstation Profiler tool

  • Run the Profiler Tool

  • Save the output

  • Drop the downloaded clips into the Profiler Folder
  • Run the Profiler Tool again
  • Save the output

Download and install the tool from cisco.com

For all VSM version 7.x installs the tool is located under 7.0.1

Navigate to the Video Surveillance Manager download link on cisco.com, go to version 7.0.1 and download the Cisco Video Surveillance Workstation Profiler Tool for VSM 7.0



Download the desired clips from cisco.com

Download the desired types of clips using the same link

The type of clips to download depends on the video codec settings on the Templates of the cameras on the VSM



Launch the Workstation Profiler tool

Open the exracted folder and double click on the ProfilerTool to launch it



Run the Profiler Tool

Click on Tools -> Start Profiler to run the profiler tool



Save the output

Save the text file in the desired location on your computer



Once this is done , we will run the profiler tool again with video clips in the profiler folder

Drop the clips into the Profiler Folder

Drop the downloaded and extracted video clips in the Profiler folder



Example H264HD clips in the Profiles folder



Run the Profiler Tool

Start the Profiler Tool again as described above and let the video layouts run - 1*1 , 2*2 , 3*3 and 4*4

Example 2*2 layout



Save the output

Click on File -> Save As and save the output file



Related Information

If the logs were requested by a Cisco TAC Engineer , they can be uploaded to the TAC case using one of the methods outlined in the below document

http://www.cisco.com/c/en/us/about/security-center/tac-customer-file-uploads.html

TAC Authored

Contributed by Cisco Engineers

  • Ishan Sambhi
    Cisco TAC Engineer

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